Reference and Extended Resource Booklets

Use this list of booklets to explore the Reference Library. You can also find the Reference Library on the CU*Answers website.

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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1Click Offers

5300 Call Report and CU*BASE Tools

5300 Call Report Brochure

5300 Call Report Upload Steps

A

A2A (Account-to-Account) Transfers User Guide

A2A Features Overview Brochure

Abnormal Activity Monitoring

Abnormal Activity Monitoring - Member Group

Abnormal Activity Monitoring - Transaction Patterns

Account Aggregation for BizLink 247

Accrual Verification Handbook

Adjusting for 90 Day Delinquency

AFG Balloon Lending

AIRES and CU*BASE

Allied IQQ Integration Reference Guide

ALM Downloads

Archview Help

Asset Verification Service Agreement - Wisconsin

Associated Applications

Asterisk Intelligence: Data Warehouses

ATM Surcharge and Service Charge Rebates

ATM/Debit User Guide

Audit Tracker

Automated Deposit Holds

Automated Funds Transfer/Check Funds Transfer

Automated Non-Returns

Automated Reports and Queries

Available ACH Transaction Options with CU*Answers

B

Balancing Act of Managing Your Cash Inventory

Balancing Made Easy

Balloon Loans in CBX

Bank Secrecy Act (BSA) Monitoring Tools

Bankruptcy Tools

Big-Picture Planning for Your Loan Configurations

Biz Watch for ACH

BizLink 247 Business Online Banking Guide

BizLink 247 User Permissions Form

Budgeting with CU*BASE

Bump Rate Certificates

C

Card Activity Rebates (CAR)

CASS Certification Procedures

CBX Customer Master Database Information (for Online Clients)

Certificate Forms

Certificate Variable Ratces

Charge Off Savings/Checking Accounts

Check Ordering

CLR Path Decision Advisor

Club Account Processing

Collateral: Tools for Tracking Property Securing Loans

Communication with Members

Concentration Risk Analysis

Configuring Tools for Accounts Payable

Configuring Tools for Collections

Configuring Tools for Your Loan Team

Converting Checking Accounts

COOP Shared Branching at the Teller Line

CPI Force-Placed Insurance

Creating Zero-Dollar Transactions in CU*BASE

Credit Card Promotions Guide

Credit Cards: Configuration Guide

Credit Cards: User Guide

Credit Scores in Online Banking

Cross-Selling and Next Suggested Product

CTR Automated Uploads to FINCEN

CU*Answers Item Processing Manual

CU*BASE and Compromised Cards

CU*BASE Calculations for Insurance and Debt Protection

CU*BASE Leadership Dashboards

CU*BASE Management Dashboards

CU*Forms

CU*SPY E-Statements and Online Reports

CU*Talk and It's Me 247 New Client Setup Form

CU*Talk Audio Response: Introductory/Startup Guide

CU*Talk Change Request: Configuration

CU*Talk Security

D
Daily Reports

Debit Card Round Up

Defense DB: Database Encryption for Self-Processors
Defense MD: Encrypted Tape Backups for Self-Processors
Deposit Secured Loans
Dividend Donations: Starting a Program for Your Members
Dormancy and Escheat Monitoring
Downloading Data from CU*BASE to Raddon
Downloading Financial Statements to Excel
Downloading OFAC File Lists for the CU*BASE Data Match System
E
E-Alerts

e-Documents: Electronic Photo ID Capture User Guide

e-Documents: Electronic Receipts User Guide

Effective Dating for Member Transactions

Employee Security Audit

Escrow Processing with CU*BASE

F

Fee Options with CU*BASE

File Transfers: Downloading Data from iSeries to PC

Financial Institutions Data Match (FIDM) Act: Compliance for CU*BASE Credit Unions

Flex Loans

Frost VisualGAP Integration

G

General Ledger Balancing Tools

Getting Started with E-Statements

H

Health Savings Accounts (HSAs)

HMDA Tools in CU*BASE

Household & Member Statistics

How Check Holds Work

How File Uploads Work

How to Install CU*BASE GOLD

How To Install Epson Thermal Printers (Carswell)

How To Install Epson Thermal Printers (TM-T88IV USB)

How To Install ProDoc (CU*Answers ASP)

How to Tracker from Cross Sales

How to Work with Member Follow-ups

I

I-Plan

Implementing Your Credit Union's Name Change

Importing a List of Prospective Member Names into the CU*BASE Pending Membership Applications Database

Importing Transaction Files and Posting Them Via Direct Mail

Importing Transaction Files to the General Ledger

Indirect Lending: Ready to Book

Indirect Lending: Ready to Look

Instant Card Issue

Instant Deposits

Instant Payments FAQ

Integration Manager User Guide

Interest Payment Only Loans (Mortgage Products)

IRA Processing

It's Me 247 Bill Pay (Fiserv Builder) Product Overview and User Guide

It's Me 247 Bill Pay (iPay) Product Overview and User Guide

It's Me 247 Bill Pay (Paymentus) Product Overview and User Guide

It's Me 247 Bill Pay (Payrailz) Product Overview and User Guide

It's Me 247 Bill Pay Feature Comparison

It's Me 247 Configuration Change Request Form

It's Me 247 P2P User Guide

It's Me 247 Strategies to Control Member Access
K

Knowing Your Members: CU*BASE Relationship Management Tools

L

Laser Printing with CU*BASE

Lease Loan Tools

Loan Participation Settlement Procedures

Loan Statement Notices

M

MACO: Multi-Authentication Convenience Options

MAP: Applying for a Membership Online

Marketing Campaigns with Member Connect

Marketing Clubs: Configuration, Benefits and Enrollment

Member Demographics

Member Notices: Configuring and Printing CU-Defined Notices and e-Notices

Member Selected Printed Statement Styles

Member Self Service Fees

Member Service Denial Notices

Miscellaneous Advances

Miscellaneous Member Account Forms

MLA Workflow and Procedures

Mobile App Card Controls

Mobile Text Banking

Month-End Processing Verifications

MOP: Demystifying Compliance and Risk Management

MOP: Opening a Membership Online

Mortgage Products: 360-Day Interest Calculation

My Favorite Dashboards and Reports

N

Native Receipts

NCUA Share Insurance

Network Community Controls

New Branch Form

New CU*BASE Printer Configuration Request

New CU*BASE Workstation Configuration Request

Non-Member Teller Services

O

Online Ballots

Online Credit Bureau Access and FUEL (1) Introductory and Startup Guide (FUEL)

Online Credit Bureau Access and FUEL (2) Configuring FUEL and the Approval Matrix

Online Credit Bureau Access and FUEL (3) User Guide

Online Credit Bureau Access: Setup Form

OpenLending Loans

Opt In/Opt Out (Reg E) - Managing Your Offering

P

Packaging Loans for Sale: Managing your Concentration Risk

Participation Lending: Fannie Mae Secondary Market Loan Servicing

Participation Lending: FHLB Secondary Market Loan Servicing

Participation Lending: Freddie Mac Secondary Market Loan Servicing

Participation Lending: Standard 365 Loans and Other Loans

Payment Reversals/Adjustments

Periodic Mortgage Statements

PIB: Configuration/User Guide

Positive Pay

Posting and Settling Prior Date ACH Transactions

Posting Remote Deposit Capture (RDC) Checks to CU*BASE

Principal Distribution Certificates

Privacy Controls

Private Contacts

Purchasing Prepaid Debit Cards
Q

Qualified Dividends

QualiFile (ChexSystems) Risk Assessment Scans

Quicken/QuickBooks Downloads

Quicken/QuickBooks Downloads from Online Banking - Signup Form

R
Reissuing Cards

Remote Deposit Capture (RDC)

Report Builder

Resource Guide: Teller Best Practices
RTP and the FedNow Service FAQ
RTP FAQ

Running a FinCEN 314(a) Scan Against Your CU*BASE Database

S

Sales Tracker

See/Jump Controls

Selective Marketing through Printed Statements

Self-directed Data Floods

Selling Products Online

Setting up and Maintaining a Training Library

Share Bonus Dividend/Loan Interest Rebate Programs

Share Dividend Payment Options

Skip-a-Payment for Consumer Loans

Skip-a-Payment for Online Credit Cards

Stand-In Processing

Standards for Social Security Numbers

Standards for Social Security Numbers in New Client Conversions

Statement Insert Packaging & Labeling Instructions

Statement Insert Requirements

Statement Mail Groups

Statement Onsert Brochure

Statement Printing & Mailing Instructions

Statement Processing & Verification Tasks

Sunday Processing Request Form

T

Teller & Cash Activity Analysis Tools

Teller Transaction Monitoring

Tiered Service Levels - Implementation Guide

TILA-RESPA Integrated Disclosures (TRID)

Tools for Blocking Member Activity

Tracking "Off Trial Balance" (OTB) Products with CU*BASE

Tracking Savings Bond Redemption Activity with CU*BASE

TruStage Protection Advisor Integration
U

Using TCDs/TCRs

Using the Answer Book

Using the Data Match System for OFAC Compliance

Using the Member Branch Reassignment Tool

Using the Member Survey

V

Variable Rate Loan Products

Vault Manager

W

Wire Transfers in CU*BASE

Write-Off/Charge-Off Tools

Wrong Email Addresses - Automated Management of Wrong Email Addresses

X

Xtend Shared Branching

Y

Year-End Processing Guide Supplement: 1042-S Tax Forms

Year-End Processing Guide: Online Credit Unions

Year-End Processing Guide: Self-Processing Credit Unions

Year-End Tax Forms Archival Instructions: Self Processing

Z
Zelle and Payrailz