What's New

Click here to view a full-color PDF of the current release summary with pictures.

(Click here for summaries from previous releases)

Click here to view the tool database changes with this release.

Click here to view the file database changes with this release.

Click here to review the release training presentation slides.

Click here to review the release training recorded video.

Release Date:	October 6, 2024 Note that beginning with the 24.05 release, all CUSO clients receive the release at the same time; online, self-processors, and Site-Four partners.
Release Type:	GOLD Release
Version:	24.10

Featured Enhancements

Multi-Factor Authentication in Online Banking

Want more of a deep dive on the nitty gritty on this exciting feature? See our collection of MFA Frequently Asked Questions in the Knowledge Base!

You have been hearing about needing multi-factor authentication (MFA) for online banking from your examiners. You likely use a form of MFA with your own logins across the web. Now, with this release, your credit union can plan how to use the flexible configurable options to implement your own MFA strategy at your credit union, determining how, when, and if you want to activate it for business banking (BizLink 247), personal banking (It’s Me 247), or both.

Now you can require that the member request a code for authentication to online banking; these are also referred to as “one-time passcodes” or two-factor authentication. Members can opt to register their device so that authorization isn’t required each time they log in.

This activation and configuration of the number of days between registrations is configured on the second screen accessed via Tool #569 Online/Mobile/Text Banking VMS Config, then Online Banking Password and Security Features.

Concerned about your members having to use MFA frequently? Configure a set number of days for the device to be remembered.
Concerned your phone database and personal details are not up to date in CU*BASE? Encourage your members to update their phone number information using an online banner, form, or Xtend campaign.
Interested in having different controls for business banking, standard browser banking and mobile app? Set different controls for each in the configuration screen.

Now View Reports in a PDF Browser Directly from the Spool File (No Print Session Needed!)

Currently, if you want to print a report from the spool file, you need to use a print session or print to the InstantXX OUTQ, which is not immediate.

As highlighted this summer at the Leadership Conference, this long-awaited feature allows users to simply select one or more reports from the spool file and click View as PDF to have the report generate immediately as a PDF in the browser! This then allows easy access to the editing feature in the PDF browser.

As we move forward with Native Receipts and CU*Forms, this is another move by the network to remove the need for print sessions.

Member Facing

Round-up Enhancements for Charitable Contributions

If you have a close relationship with a SEG, it may be time to fire up your Dividend Donation program again to allow your members to make charitable donations via the debit card round up program. Access the new configuration set up from the dividend application configuration (Tool #777). Then set up the contribution during new account opening, via Member Personal Banker, or through the dividend donation enrollment in online banking.

As another part of this enhancement, members using online banking to set up debit card round-up will now be able to send round-up funds to another account on their transfer control list, such as their spouse.

Tax reporting features are not included as part of the charitable giving dividend donation program.

Members See Account to Account (A2A) Limits When Making a Transfer

Thank you to Everence Credit Union for the Idea form!

With this release, we are adding the credit-union level daily and monthly A2A limits to the Quick Transfer page in online banking.

This will take away some trial and error that members have had to use to determine what was allowed for the transfer. Previously, the only notification that a member exceeded a limit was the subsequent warning message indicating that the transfer was too large. Now once they select an A2A relationship account, they will be presented their limits.

This limit is also displayed on the scheduled transfers (AFT) page, to give additional visibility to the limits.

Imaging Solutions

Request Members Submit Membership Documents from the Time-Out Window

Love the “Request a Document” feature on the loan application screen? Now you can request a document anywhere, anytime, for any reason, via the CU*BASE time-out window! Simply click the “Request a Document” button, provide account details, and select from the premade requested documents such as driver’s license, copy of insurance, or proof of income, or you can even create your own request.

Even better yet, we have improved the Request a Document experience to allow you to pull an account from the last ten memberships you assisted.

Request up to ten different documents and click Send. The member will receive a message or email with a link that will launch an interface like the one you use for eDOC Signature that will walk your member through the process of uploading the document. You even receive an email when the task is done so you know that it is waiting for you!

This feature will be activated when the release is implemented for Imaging clients.

Not an Imaging client? You will be directed to the CU*Answers store page when accessing this feature: https://store.cuanswers.com/product/request-a-document/.

Teller/ Member Service

Updated Search Now Added to Phone Operator

You may recall when we deployed a new, enhanced search engine within Inquiry and Xpress Teller; with this release, the updated search is now available in Phone Operator, meaning better results for your frontline staff! Now under the Search for section you will find areas for a first name, last name, and middle initial, as well as a Search for organization field that can be used to find your organizational accounts. Don’t worry about a potential learning curve – if you have used Member Inquiry, it will be an easy transition!

Also included in this enhancement, the Other search has been expanded to 50 characters to facilitate those lengthy email addresses. Plus, fewer issues when searching for a member name that includes special characters!

A2A Limits Display to Employees in CU*BASE

As mentioned above, this release adds the Account-to-Account (A2A) limits on the member side in online banking. We are also adding it for employees on the Transfers screen and the screen where automated funds transfers (AFTs) are set up. This is in addition to the warning messages that already exist in the system.

CEO/Management

Enhancements to Member in Good Standing

Thank you to Honor Credit Union for the Idea Form!

With this release, we are adding two new enhancements to the Member in Good Standing configuration to allow credit unions to better control who they grant the benefits of special hold settings on check deposits.

Deposit Savings or Aggregate Loans or Aggregate Savings/Loans

Are you interested in moving to use Member in Good Standing to manage your basic parameters for your deposit hold program instead of Tiered Services? Now the Aggregate savings and Aggregate loans selections will be changed from “and” settings to “or” settings. With the new additional Aggregate savings or checking, your credit union can set your configuration to benefit large savers, large borrowers, or members who are active in both areas, but not at the same level. This allows you to focus your attention on fraud and combat risk, while at the same time allowing you to reward members with funds when they need them.

Because this is changing to an “or” condition, certain members may be reclassified into a new group. If you feel you may be impacted, contact Earnings Edge for analysis. Check out the CU*Answers Store at https://store.cuanswers.com/product/cubase-member-in-good-standing-deposit-holds-consulting-and-configuration/.

Add Exclusions for Members in Excess of a Specified Number of NSFs in the Last Six Month

Now you can add a minimum number of allowed NSFs for the last six months, including zero. Members with over this allowed figure will be moved into the next group.

New Dormancy Escheat Notices

The wait is over! With this release, your credit union can now generate three new types of notices that relate to dormancy. The first is a dormancy warning notice that is generated before a membership will become dormant. The second is a notice when the membership becomes dormant, and the third is for when the membership reaches escheat status. The timing for all three notices will be determined by your credit union’s settings configured via Tool #346 Dormancy/Escheat Configuration. Don’t need all three notices? You have the flexibility to activate one, two or all three of the notices.

Lending

Switch the Loan Category During Interest-Only Loan Payment Switch

Thanks to Partnership Financial Credit Union for the suggestion!

Within the Loan Category Configuration for interest-only loans, you can now specify a loan category to automatically switch the loan to when the payments switch from interest only to principal and interest.

Note: The new loan category must have the P&I calc type and the same process type as the original loan category.

This new option should be used when you want the loan to continue to process payment changes after the switch to P&I. It’s designed specifically for interest only HELOCs and other LOC loans that normally have payment changes. If you are setting up a closed-end interest-only loan, you can leave the loan category blank, and the system will remain tied to the same loan category driven by the new settings on the account for servicing.

Pull Participation Loan Reports by Investor Number

With this release, we’ve updated Tool #578 Particip. Loan Delinquency Analysis Rpt and Tool #577 Particip. Balance Verification Rpt to allow you the option to pull these reports by investor number (reference) instead of by account number, similar to the existing options within Tool #589 PLI Settlement Activity Report and Tool #590 PLI Trial Balance.

For credit unions who report to government-backed investors, this will eliminate the need to look up each account number’s reference number prior to reporting, ultimately saving you time and effort.

EFT

Add Loan Category Setting to Prevent Selected Credit Card Accounts to be Used as Overdraft Protection

Thanks to River Valley Credit Union for the suggestion!

With this release, your credit union can now prevent specific credit cards from being used as overdraft protection. Simply access Tool #458 Loan Category Configuration and set the new “Allow to be used for overdraft protection” field to “N” (box unchecked).

Auditing

Monitor Abnormal Activity by Merchant Category Code Groups

We’ve enhanced the Abnormal Activity Monitoring feature to support monitoring transaction activity by credit union-defined merchant category code (MCC) groups. Your credit union can configure new MCC groups for high-risk transactions (such as cryptocurrency) via Tool #1024 Configure Credit Union MCC Groups and monitor transaction patterns for these groups via Tool #101 Abnormal Activity Monitoring Config.

Be sure to use clear, descriptive names for your MCC groups!

Reduce Abnormal Activity False Positives with New Calculation Option

Within Tool #101 Abnormal Activity Monitoring, we’ve introduced a new method for calculating the average daily transaction amount for out-of-the-ordinary transaction pattern triggers. We’ve added the option to calculate the average daily transaction amount using the number of transactions during the period instead of the number of days in the period. Utilizing this new calculation option will reduce the number of false positives by calculating a more accurate average transaction amount to compare transactions against.

The new flag will default to calculating the average using the number of days within the period, as it works pre-release. You will have to update this option within Tool #101 > Transaction Patterns > Out-of-the-ordinary.

Additionally, when monitoring out-of-the-ordinary transaction patterns within Tool #537 Monitor Abnormal Transaction Activity, you may see more details in the Trigger column. We’ve updated the trigger description to now display the percent increase for both monitoring criteria.

Auto-Populate Your RSSD Number on CTR Forms

Thank you to Madison County Union for submitting the Idea form that formed the basis of this enhancement.

We’ve added a new field to Tool #169 Bank Secrecy Act Monitoring (BSA) Config for your financial institution RSSD number. If you save your financial institution RSSD number in Tool #169, your RSSD number will automatically populate on your CTR forms via Tool #991 Work with CTR Forms, eliminating the need to retype this number on every form!

Previously Released

Auto Financial Group (AFG) Balloon Loan Calculator

To simplify your lending processes, we integrated the Auto Financial Group (AFG) calculator product into CU*BASE. With the click of a button, you can send your member’s loan data from the Loan Request Recap screen in the CU*BASE LOS to AFG to quickly calculate the residual value for your direct balloon vehicle loans.

Any changes made within the AFG product will be reflected in the CU*BASE LOS. AFG will even generate a balloon payment addendum for you! (But you won’t need to generate the addendum to save the quote.)

If you’re already working with AFG, contact a CSR to activate the 3rd party balloon lending interface. If you do not currently have a relationship with AFG, visit the store to get started and take advantage of this feature!

Integrating Online Banking with Glia

We’ve partnered with Glia to offer a unified interaction management (UIM) solution for online banking. Previously, we released Glia’s integration with It’s Me 247 for desktop, and most recently, we’ve expanded the Glia integration to include BizLink 247. As we reach the end of our Glia integration rollout, we are working toward integrating Glia with the online banking mobile app.