Configuring Tiered Service Levels
Screen ID: | n/a | |
Screen Title: | Calculate PPM and SPM | |
Panel ID: | 2987 | |
Tool Number: | 853 | |
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Access these screens though Tool #853 Tiered Service Level Config.
These screens are used to set up the scoring and rewards for your credit union's Tiered Service Levels program. Refer to the CU*BASE Tiered Service Levels Implementation Guide for details on using these screens and important tips on setting up an effective Tiered Services program for your credit union.
This booklet also describes configuring the parameters used to calculate Products Per Member (PPM) and Services Per Member (SPM) figures for your members. These calculations are used only if your credit union also uses Tiered Service scoring.