Reason Selection

Screen ID:	n/a	$images\3032g_shg.gif$
Screen Title:	Reason Selection
Panel ID:	3032
Tool Number:	n/a
		Click here to magnify

Access this screen by using the $images\magnifyingglasslookup_shg.gif$ next to Change Reason on the previous Rate Maintenance screen.

The Refresh indicator = Y indicates that you will leave the New Rate field blank. The system uses the rate on the card master when the effective date of the new rate is reached. Enter the reason code and a comment, but leave the rate blank. A confirmation message will display.

M / Master	Refresh Master Rate – When the effective date of this rate is reached, the rate on the card master will be applied to this card.
R / Resume	Resume Current Rate – When the effective date is reached, the rate on this card will revert to the rate that was on this card prior to the rate adjustment. The Resume feature is a practical choice when applying a penalty rate. The system will return the card to this current rate once they are in good standing according to configuration. See the Online Credit Cards: Configuration Guide for more information.
P / Penalty	Penalty Rate - The system puts a penalty rate on the record in the first part of the billing cycle. Defined in Loan Category Configuration, the system tracks delinquencies and overline conditions. The Penalty Rate can also be set manually, using this card level rate maintenance feature.
C / Valued	Valued Customer – This code could be used when a rate adjustment is given on behalf of a customer.
S / Special	Special Rate – This code could be used when adjusting the rate for any reason such as matching competitor rates or offering an introductory rate.

For Reason Codes that are not subject to the Refresh option, a rate is required on the previous screen as well as an effective date. Be careful: If no rate is entered the system will use .000. A confirmation window will display for you to accept or back out of the operation without changing the rate. Before pressing Enter, be sure you have entered the rate correctly.