Updating Rates Shown in Audio Response

Screen ID:  UARIR-01 images\1665g_shg.gif
Screen Title: Update Audio Response Interest Rates
Panel ID: 1665
Tool Number: 882 Click here to magnify

IMPORTANT: This screen is used only for credit unions that have NOT activated text-to-speech IVR features. The text-to-speech option automatically read rates from your credit union's online rate board (the same one that is used by It's Me 247 online banking), rather than playing separate pre-recorded messages combined with the rates on this screen. Contact a CSR if you wish to convert to the text-to-speech method so that you no longer have to update CU*TALK audio response rates separately.

Access this screen by selecting Tool #882 Update ARU Interest Fees.

The CU*TALK Audio Response product has a feature that allow a member to hear your credit union's savings and certificate product APYs, as well as your current loan rates. You define the descriptive text (such as “The APY for a 3-month certificate with a minimum deposit of $500 is” or “The current rate for new car loans up to 60 months is”) and CU*Answers records the text to be read in Audio Response.

This screen in CU*BASE is used to record the actual APY/rate figures. CU*TALK then combines the recorded message with the rates entered here and reports both to the member.

NOTE: These rates can also be updated via OPER Tool #5511 Audio Response Configuration. Any changes made to the rates through either Tool #882 or Tool #5511 will update the rates on both screens.

Important Tips

  • The message is always read first, ending with the rate figure itself. Your message can be as long as you want, but it must end with a rate (in other words, the rate can't be in the middle of the sentence). For example, the message could read “Our high yield savings account requires a minimum balance of $2,500. The rate for our high yield account for balances between $2,500 and $4,999.99 is as low as” ... and then the system would read the rate figure on that line.

  • The only correlation between the rates here and the recorded messages is the line number on which the rate is entered. Rate #1 goes with message #1, Rate #2 goes with message #2, etc., no matter what text appears in the Description column.

  • If a rate is 0.000 on this screen, no message will be read. Likewise, if there is no recorded message file that corresponds to a rate line item, no message will be read even if there is a rate in the field.

  • Changes to the descriptions on this screen WILL NOT automatically change the descriptive text that is read in CU*TALK. Only the rates themselves are actually used by the Audio Response system. Therefore, this update screen should be used ONLY to change the actual rate figures themselves, NOT to add new products, rearrange the order that products are listed, or remove products. This is important so that rates will be read with the correct corresponding messages.

  • The verbiage read by CU*TALK for shares and certificates is “Annual Percentage Yields” so enter APY figures accordingly.

Any changes to the order or products or the descriptive text that should be read/displayed in CU*TALK must be submitted using the CU*TALK Rate Messages Change Request form. (Or contact a CSR about activating text-to-speech so you don`'t have to do anything with this screen ever again!)