On rare occasions, your credit union staff may need to process teller transactions without the assistance of CU*BASE tools. The most common reason would be if a phone line was physically cut and you are temporarily unable to establish communications through a backup line or other means.
Although this happens seldom (and for most online credit unions, has never happened!), it is a good idea to be aware of some of the basis steps so that member service can continue uninterrupted while communications are reestablished.
Tellers should perform and document a physical cash count of their drawers before beginning teller processing for the day. This should be matched to the beginning drawer figures as shown on the system on the next live day.
All receipts should contain both member name and account number for verification.
Receipts and incoming checks should be kept in the order in which they were received. This will make posting and balancing easier on the next live day.
For auditing purposes, be sure to make a note of all cash amounts on the receipt, including denominations, for both cash-in and cash-out transactions.
Miscellaneous Receipts transactions should be noted in detail using a paper form.
Sales to and from the vault should be thoroughly documented, as well.
Perform and document another physical cash count after the business day has ended.
If the down-time is known in advance, a member Trial Balance report (Tool #487: Mbr Trial Balance Listing - Select Info) can be printed for verification of funds and for verifying the member's account number. (We recommend creating the report with member name/address and sort in alphabetical order. That way, if the member does not know his or her account number, a name search can be performed.)
Contact a CU*BASE Systems Representative if you wish to discuss setting up a backup ISDN line to be used in the event of an interruption in your normal communication channel.