Fee - Why Did My Member Get a Fee?
Helpful Resources
Learn how to research why a fee was charged to a member.
Why Did I Get a Fee?
Use the following table to help explain to a member why that member got an NSF or Automated Non-Return Fee.
Checks |
Debit Card Transactions
|
Tuesday: You write a check to buy something |
Tuesday: You use your debit card to buy something
|
↓ |
↓ |
Wednesday: You write some other checks
|
Wednesday: You buy more with your debit card
|
↓ |
↓ |
Thursday: The check from Tuesday comes in |
Thursday: The item from Tuesday comes in |
↓ |
↓ |
We check your available balance – you don’t have enough money available (meaning not committed to other things already) in order to post the item
|
We check your balance to see if you don’t have enough money available(meaning not committed to other things already) in order to post the item
|
↓ |
↓ |
Other checks from Wednesday come in
|
Other purchases from Wednesday come in
|
|
|
Comparing Oranges to Tangerines
Checks |
Debit Card Transactions |
|
|
|
|
|
|
|
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Additional Notes
If you want to go a little further, below are some reasons why they may see multiple holds for the same merchant or have a posting without a hold on their account:
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Pre-approved transactions by another method; Visa or MasterCard. Visa and MasterCard have agreements with merchants and they can approve transactions up to a certain dollar amount without being authorized by the Vendor or the Financial Institution. CU*Answers would never see an authorization to place the hold on the member account. We would only receive the posting and regardless of the account balance, we have to post.
-
Some merchants can send an authorization. For example, car rentals and hotels can send an authorization for a certain amount and then when the actual posting comes through, it could be higher or lower. They can send in daily authorization for the same amount for a few days. The member may see the same dollar and merchant on different days. This depends on the members reservations.