Determine Why Fee Was Charged
These steps explain how to determine why a member account incurred a fee (i.e. NSF fee, etc.).
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If after performing the steps below you still cannot determine why a fee was charged, contact a CU*Answers client service representative.
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Review the transaction history of the account by checking the available balance at the time of the transactions and by viewing the secondary transaction description for available balance information.
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Review the uncollected funds holds (including check holds) and the uncollected funds holds history (for holds that were placed at the time of the transaction).
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Review the secured funds holds (including pledged holds) and the secured funds holds history (for holds that were placed at the time of the transaction
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Determine why overdraft protection did not transfer funds.