Member Center History
Access this screen by selecting "MSG History" (F10) from the Member eAlert/eNotice Maintenance screen or the first member PIB configuration screen.
Get the member's perspective with this online banking video: Subscribing to eNotices & eAlerts (More videos below!)
This Message Center History screen includes a record of e-Notices, e-Alerts, PIB, Member Connect, and e-Statement (notification) online banking messages sent to a member – all on one screen!
You will be able to view all of this information while you are serving the member. This CU*BASE screen will not show a message if a member has deleted it in online banking.
IMPORTANT NOTE: If an email was sent, but not a online banking message, this message will not appear in the listing on this screen. This screen mirrors what the member sees in their Message Center in online banking.
The Message Center History screen allows you to filter the messages by Message Type: e-Alerts, e-Notices, e-Statements (notification emails), PIB, and Member Reach. This mirrors what the member sees in their Message Center in online banking.
On this screen you can also view a history of PIB-related messages sent to the member including security alerts as well as notifications of changes to the member's PIB Profile.
Select the lookup next to the Message Type field to access a screen where you can select to only view messages of a specific type
Enter a create date range to view messages created within a date range
Select to view messages that were read, not read or both
View messages where an email was sent (or no email or both)
Enter text in the Subject contains field to filter for only messages with this text in the Message Subject.
Additional features include:
Sorting on all columns including the Email column
A Read column which allows you to see if the message was read by the member
Full text of the message in the detail screen is accessed on the detail screen which is accessed by selecting the message and the Select.
View more member-facing online banking videos.
Visit the Show Me the Steps video library to view all CU*BASE and online banking videos!