eAlerts/eNotices

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UEALRT-01

Member eAlert/eNotice Maintenance

4046


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This screen appears through eAlerts (F9) on the Online Banking Usage Inquiry window or by selecting Go! in front of "eAlerts/eNotices (subscribe or change settings; view eAlert history)" on the initial Member Personal Banker screen.

Get the member's perspective with this online banking video: Subscribing to eNotices & eAlerts (More videos below!)

Helpful Resources

Access the Show Me the Steps Help for step-by-step information on enrolling a member in e-Notices.

CU*BASE also has a process to handle invalid email addresses from emails send via CU*BASE.  Learn more about CU*BASE Automated Wrong Email Handling.

For complete details on activating and using e-Alerts, refer to the booklet, eAlerts.

For more information on e-Notices, refer to the booklet, Member Notices Configuring and Printing CU-Defined Notices and e-Notices

Screen Overview

These screens are used to view and maintain e-Alert or e-Notice subscriptions for credit union members. A check in the Personal Email column indicated that the member has requested an email notification when an e-Alert (or e-Notice) is printed and sent.  This is also an access point to the Message Center History screen that lists all messages the member can see it the Message Center in online banking.  Click MSG History.

Members with balance threshold e-Alerts will receive an e-Alert within 30 minutes of falling below (or above) their tolerance. A new e-Alert will be sent in the same 24 hour period if the balance returns to an acceptable level, and then falls outside again. Otherwise, if the member remains outside an acceptable level, the member will not receive another e-Alert until 24 hours have passed. CU*BASE will queue ACH email notification directly following ACH processing and loan payment due notifications directly after EOD processing. E-Notice notifications will be queued for delivery when notices are printed.

Members can select from various alert options, including online banking message, email notification or complete alert (which shares details of the alert – without sharing private member data such as membership number.)

Buttons

Button

Description

Add (F6)

Use this option to subscribe the member in a new e-Alert or to enroll the member in e-Notices.

Email (F9)

Use this option to change the member's email address. If this does not appear it is due to privacy controls.

MSG History (F10)

Access the Message Center screen listing all messages sent to a member.

View Mobile Devices (F11)

Use this to view enrolled devices for the membership.

Additional Video Resources

View more member-facing online banking videos.

Visit the Show Me the Steps video library to view all CU*BASE and online banking videos!

 

 

Link to ID: https://help.cubase.org/cubase/cubase.htm#UEALRT-01.htm