Requesting a Credit Report (2) 

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Request Credit Report


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Check out the video related to this topic: Viewing Credit Information for Membership Applications (More videos below!)

Helpful Resources

Learn how to complete tasks related to opening a new loan.

Learn how to complete tasks relate to opening a new membership.

Why doesn't one of my loans appear on a member's (or additional signer's) credit report?

Introducing 247 Lender

Online Credit Bureau Access and 247 Lender (1): Introductory/Startup Guide

Online Credit Bureau Access and 247 Lender (2): Configuring 247 Lender and the Approval Matrix.

Online Credit Bureau Access and 247 Lender (3): User Guide

Screen Overview

This screen is used to generate up to four separate requests for credit reports. (See the Inquiry detail section below for a discussion of the types.) The system will automatically fill in any known information about the individuals whose SSN/TINs were entered on the previous window. Miscellaneous information such as birthdate, length of employment, etc., are used to provide the credit bureau with any updated information that is found in your files.

If a SSN is not found in either CU*BASE Member or Non-Member files, a pop-up window will appear to record the name and address for future use within CU*BASE.

Verify the name and address format (see below for important instructions) and use Send Request (F5) to send the request to pull the credit report(s). This will take just a few moments, and status messages will appear to let you know the progress of your request. (See below for information about handling potential error messages.)

If multiple reports have been requested at the same time (for co-borrowers, for example), use Enter when instructed to continue with each subsequent request. Once the final report has been received, you will automatically be returned to your original starting point in CU*BASE.

Proper Formats for Name and Address Information

You will notice that name and address fields on this screen can be modified to adjust the spelling or format for the request. The most important reason for this is that NO PUNCTUATION IS ALLOWED in any of the name or address fields for a credit report request. If an address comes in from your CU*BASE member or non-member files with periods, commas, dashes, ampersands (&) or any other punctuation, remove them before processing the request to avoid receiving an error message.

The first characters of the address line must be all numbers. Addresses such as “1114A Oak Drive” are not allowed, so be sure to remove the alphabetic characters before submitting the request (“1114 Oak Drive”). In addition, the first and last name cannot begin with a space.

If a change is made anywhere on this screen, be sure to use Enter to record the change before using Send Request (F5). If a name or address is changed, this ensures that the correct information is sent along with the request. If a SSN/TIN number is changed, Enter prompts the system to search for any existing member or non-member information it can find and fill it into the appropriate name and address fields.

Swapping Address 1 and Address 2

Since the format used by CASS Certification and the format expected by the credit bureaus when pulling reports is not always the same, you can use the F13-FlipAddr feature to swap the contents of the ADDR1 and ADDR2 fields (i.e., to switch the position of the street address and the apartment number, for example). The following window will appear:


Choose which borrower(s) should have the address lines switched (if there is more than one request being sent at the same time), then use Enter to continue. Repeat the process to switch the address lines back to their original position.

Understanding Inquiry Types

At the top of the screen is the Inquiry Type field. The option used by your credit union is determined by your credit union's arrangement with the Credit Bureau itself. Be sure to use the correct code based on that agreement, or the request will be rejected.

NOTE: All requests are considered a “hard” inquiry; the request will be recorded as an inquiry on the member's credit file.

Credit File Only (10) - This inquiry type will request a formatted credit report along with general summary information, scores and profile summary data. No prescreen (“Decision”) results will be included.

Credit File + Custom Decision (11) - This inquiry type will request a formatted credit report along with general summary information, scores, and profile summary data, as well as the custom Decision results per your arrangement with the credit bureau. (If your credit union has not arranged for a custom decision model, this inquiry type will behave exactly the same as inquiry type 10 described above.)

247 Lender (15)- If your credit union uses 247 Lender for decision modeling, this inquiry type will request a formatted credit report along with general summary information, scores, and profile summary data, as well as the 247 Lender Decision results. A decision will be run only if the member meets all of your configured requirements (“filters”). (Use Requirements (F6) to see your configured filters.)

Soft pull with full details - (Currently available only to Transunion subscribers only).  Unlike a standard credit file only, this will not affect your members score and cannot be used to extend credit.  Otherwise it contains all of the components a standard credit file only pull.  Contact Lender*VP for details and the special subscriber code.

Handling Error Messages

On occasion, you may attempt to request a credit report and, because of a temporary problem with the link between CU*BASE and our processor or the bureau, you may see an error message. In most cases, the problem is due to a temporary processing error and using Enter to try again will usually result in a successful transmission.

Following is a list of some of the messages you may occasionally receive, with some hints on how they should be handled:



“Unable to complete request; Connection temporarily unavailable; Enter to try again, F7 to CANCEL”

“Unable to complete request; transmission of data incomplete; Enter to try again, F7 to CANCEL”

These messages appear when something has interrupted the flow of data between the credit union and our processor or the credit bureau. Try using Enter to submit the request again, or cancel and return later to resubmit the request.

“Unable to complete request due to Bureau error; Enter to continue.”

“Credit Bureau off-line; press Enter to continue.”

These messages mean that something has happened at the credit bureau end of the transmission. Enter will return to your original CU*BASE access point; try resubmitting the request again at a later time.

“No information found for request; press Enter to continue.” 

This message indicates the bureau found no data for the requested SSN or name. Enter will return to the original CU*BASE access point. Verify the information before resubmitting the request.

“Fragmented file from Bureau for request; press Enter to continue.”

This error usually indicates that more than one record was found at the bureau, resulting in a fragmented file. After using Enter, the system will finish receiving the file, and you will see a notation on the Summary screen that the file was received as fragmented.

“Credit file has been pulled more than the allowable number of times in one day by your Credit Union. Please Enter to continue.”

You are allowed to pull up to 39 credit reports per day for the same individual. This error generally only occurs during testing or training, when the same report is being pulled over and over.


Additional Video Resources

Check out these additional video resources!

Creating a Loan Request for a Non-Member

Simple Loan Request

View more membership application-processing videos.

Visit the CU*BASE video library.




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