Member Security Question Maintenance
This screen appears when you use Reset Quest (F11) on the Online Banking pop-up window from Inquiry, Phone or Teller screens.
Get the member's perspective with this online banking video: Logging in to Online Banking for the First Time (no username, no PIB) (More videos below!)
Visit Show Me the Steps for easy instructions on how to use CU*BASE to complete tasks related to online banking.
What Are Security Questions?
This screen is used to delete the answers to a member's Security Questions.
You can see the questions but the answers will not be displayed. To clear the answers, use Reset Questions (F16). A confirmation window will appear; use Delete (F16) to confirm that the answers should be deleted.
The next time the member logs in to online banking, they will be required to set up new answers to their questions (they can also choose different questions at the same time, if they want).
IMPORTANT NOTE: This feature does NOT reset the member's online banking password. If the member has forgotten his password or has disabled his access, use tool #72: Update ARU/Online Banking Access (shortcut: pin) instead to reset his password. There is also a feature on that screen to reset security questions at the same time.
Check out these additional video resources!
Logging in to Online Banking for the First Time (no username, yes PIB) (member video)
Logging in to Online Banking for the First Time (yes username, no PIB) (member video)
Logging in to Online Banking for the First Time (yes username, yes PIB) (member video)
View more member-facing online banking videos!
Visit the CU*BASE video library.