Tiered Service Level Scoring (2)

Screen ID:

Screen Title:

Panel Number:

UTSERV-05

Tiered Level Scoring

2975

Access these by pressing Enter from the previous configuration screen. Also view a view-only version of this screen via the Tool #437: Learn-From-Peer: Tiered Services Config,

This screen is used to assign points to various member activities. Points will be tallied each month to determine to which level a member will be assigned. For each item shown, enter the number of points to be awarded for the member’s participation in that activity.

When done entering points, use Enter or click Continue to proceed the next screen.

Refer to the CU*BASE Tiered Service Levels Implementation Guide for details setting up a program and important tips on setting up an effective Tiered Services program for your credit union.

Field Descriptions

GOAL 3: ANALYZING MEMBER LOAN RELATIONSHIPS
Mortgage loans with loan category of	The program scans the MEMBER5 and MEMBER6 files for any loan accounts with the loan categories specified. The member will score for each account held. NOTE: You may use this item to score any kind of special loan by simply entering the category. The program suggests using Mortgage Loans because of their general importance to most credit union lending portfolios. Loan accounts are scored even if the balance is zero. The reward is based on the member having the product. It is up to the credit union to sell the member on using the loan. Click the Select button to select all loan categories you wish to include to qualify for points. A screen will appear listing the available categories. Use the Ctrl key and select as many as desired, then use the Select option. A number will appear next to the word “selected” indicating the total number of categories selected.
Home equity loans with loan category of	The program scans the MEMBER5 and MEMBER6 files for any accounts with the loan categories specified. The member will score for each account held. NOTE: You may use this item to score any kind of special loan by simply entering the category. The program suggests using Home Equity loans because of their general importance to most credit union lending portfolios. Loan accounts are scored even if the balance is zero. The reward is based on the member having the product. It is up to the credit union to sell the member on using the loan. Click the Select button to select all loan categories you wish to include to qualify for points. A screen will appear listing the available categories. Use the Ctrl key and select as many as desired, then use the Select option. A number will appear next to the word “selected” indicating the total number of categories selected.
All other loans	The program scans the MEMBER5 and MEMBER6 files for any other loans that were not identified in the “Mortgage Loans” and “Home Equity Loans” scoring fields and the member scores for each occurrence of any loan not already included in previous scores. NOTE: This excludes online credit card loans in MEMBER6 (Process type “V”). Because this option omits any loans already scored by loan category, a member could not score on a mortgage loan twice. But if the member had three car loans not already specified by category, he would score three times for those loans. Loan accounts are scored even if the balance is zero. The reward is based on the member having the product. It is up to the credit union to sell the member on using the loan.
Any loan product at a delinquency level of x or above	The program scans the MEMBER5 and MEMBER6 files for any delinquent loans, and then cross-references the loan to the collections file (COLL) to record credit union-configured delinquency levels. The system reads the configuration and then applies the appropriate score. The system will score multiple times for multiple delinquent accounts. Written off loans are not considered. In order to take points away for this item, use the hyphen key ( ) to enter a negative amount.
Miscellaneous OTB loan account present	The program scans the OTB file for any LOAN type records present. The member scores once regardless of the number of OTB account records.
Written off loans, set points to zero and do not score	Check this flag if you want the scoring program to automatically zero out a member’s Tiered Service score and not grant any points, for all members that currently have a written-off loan account (loan category 99, with a write-off flag = 1). A score will not be assigned to a member even if your credit union uses the household scoring method. (See Page 6 for a description of this method.)
# of online credit card transactions	May be used in conjunction with the Dollar amount of credit card transactions field. Enter count ranges to grant points for how many times the member uses the credit card supplied by your credit union in the month. Fields allowing for four “count” ranges are available. The program scans all credit card loans for the membership (Process Type V (credit card). Only DEBITS are counted. The program scans the ETRmmyy2 file. The transactions that are counted have a TRANORIG code of 22 and a TRANCD that is an odd number.
Dollar amount of credit card transactions	May be used in conjunction with the # of online credit card transactions field. Enter amount ranges to grant points based on the monthly purchases the member makes on the credit card supplied by your credit union in the month. Fields allowing for four “amount” ranges are available. The program scans all credit card loans for the membership (Process Type V (credit card). Only DEBITS are counted. ' The program scans the ETRmmyy2 file. The transactions that are counted have a TRANORIG code of 22 and a TRANCD that is an odd number.