Teller Audits "Left" to "Right"

Helpful Resources

Visit Show Me the Steps for easy instructions on how to use CU*BASE to resolve an out-of-balance teller drawer and complete other tasks related to activating, balancing, and closing teller drawers.

Overview

Posting a deposit or withdrawal to a member' account seems a simple process. However, these transactions are actually a complex series of steps performed behind the scenes by the system. These steps, which are a series of transactions and data updates, must be completed in a logical and complete cycle each time. Occasionally, this series of steps can be interrupted, causing the teller system to be out of balance. This out of balance condition may be caught by the teller at closing, or by the accounting department when reviewing the entire teller system in comparison to the G/L and cash counts.

CU*BASE checks for this condition by reporting two totals for comparison on the Teller Audit Report. These totals are computed and displayed on the break between sections (Outside Checks, Deposits, etc.).

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  • The LEFT total represents the total of the printed and recorded audit keys.

  • The RIGHT total represents the completed transaction totals recorded by the teller database.

Left-to-Right Errors

When these two totals disagree, it will be necessary to audit all transactions very carefully. Look for processes where either the posting was interrupted or the system paused with an error message. Either side may be correct. Physical verification of checks and cash will determine the error and its solution.

Some common mistakes that can cause left-to-right errors:

  • A Process Code of "Check" (C) or "Money Order" (M) is placed on the same line as a loan account (one that is not set up to allow teller disbursements) in the Teller Processing screen.

  • If you wish to purchase a miscellaneous receipt with the cash/checks being cashed on the Main Teller Posting screen, use Miscellaneous Receipts (F8). Any funds not used for the Misc. Receipt will be given as cash back. (If you want to deposit funds and purchase a Misc. Receipt, use the “R” Proc. Code instead.)

When a left-to-right error occurs, please call a client service representative for guidance. To make solving left-to-right errors easier, be sure to record any interruptions in processing, and if possible, run an audit immediately after the error occurs.