Remove Ability to Manage Online Bill Pay

These steps explain how to remove the ability for a member to manage bill pay for one of his/her accounts in online banking and mobile web banking.

  • These steps apply to credit unions that offer online bill pay as a service to members.

  • In order to complete these steps, PIB must first be activated for your credit union. Please contact a CU*Answers client service representative for assistance with activating PIB for your credit union.

  1. Launch Tool #14 Member Personal Banker.

  2. Enter the member's account number on the Member Personal Banker pop-up.

  3. Click the forward arrow.

    • You may need to click the forward arrow again to move past the Member Reminders pop-up.

  4. Check the box that reads Personal Internet Branch (enroll or change PIB settings).

  5. Click the forward arrow.

  6. Click the forward arrow again to move past the Email Address Maintenance pop-up.

  7. Click the forward arrow again to move past the first Configure PIB Profile screen.

  8. Uncheck the Manage online bill pay box under the heading Feature/Transaction.

  9. Click the forward arrow.

  10. Click Apply & Send on the PIB Profile Confirmation - UPDATE pop-up.

Learn More

Learn more about configuring members' PIB profiles.

Learn more about configuring PIB settings.