Reprint Receipt via CBX

These steps explain how to reprint a teller receipt up to 90 days old using Tool #33.

  • These steps are helpful in cases where the receipt comes out of the printer torn or wrinkled and you'd like to print another one for the member.

  1. Launch Tool #33 Teller Drawer Control/Inquiry.

  2. Enter your Employee ID and Vault ID in the Teller Control pop-up.

  3. Click the forward arrow.

  4. Click Audit from the Teller Control window.

  5. From the list on the Teller Audit/Change Fund Analysis screen, select the transaction for which you'd like to reprint the receipt.

    • The default view displays receipts for the current day. If you'd like to see receipts from a previous day (up to 90 days ago), select Prior for the Processing date.

    • If you know the receipt ID, enter it into the Receipt ID field and click the forward arrow.

  6. Select the printer icon next to the transaction.

    • This option will reprint the receipt without the member's signature. If you'd like to reprint the receipt with the member's signature, select the image icon next to the transaction. Select Print in the ProDOC Signature Capture window.