View Member Code Word

These steps explain how to view a member code word.

• Viewing the code word is dependent on your credit union's privacy controls.

• Follow your credit union's fraud-prevention procedures to verify the member's identity prior to updating/discussing the member's personal information.

• A member's code word can also be found on the Verify Member and Choose an Owner pop-ups in teller processing.

• After you follow the steps below, the member’s code word, if the member has one, will appear in red in the upper left-hand corner of the Inquiry screen under the birth date.

1. Launch the Member Inquiry tool by clicking the magnifying glass icon in the top right corner of your home screen.

2. Enter the member's account number.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Member Account Comments pop-up.