View Online Banking Confirmation Code

These steps explain how to view a member's online banking confirmation code that was previously set up by your credit union.

  • These steps are helpful in cases where a member has forgotten what their confirmation code is.

  • This code, which is an added security feature in online banking, is used for confirming online banking transactions such as transfers. For example, after a member makes a transfer, the final step to confirm the transfer is entering this code.

  • In order to complete these steps, PIB must first be activated for your credit union. Please contact a CU*Answers Client Service Representative for assistance with activating PIB for your credit union.

  • After following the steps below, you will see the member's current confirmation code in the Confirmation code field on the second Configure PIB Profile screen.

  1. Launch Tool #14 Member Personal Banker.

  2. On the Member Personal Banker pop-up, enter the member's account number.

  3. Click the forward arrow.

    • You may need to click the forward arrow again to move past the Member Reminders pop-up.

  4. On the Member Personal Banker screen, select Personal Internet Branch (enroll or change PIB settings).

  5. Click the forward arrow to move past the Email Address Maintenance pop-up.

  6. Click the forward arrow again to move past the first Configure PIB Profile screen.

Learn More

Get detailed information about configuring PIB settings.
Learn more about configuring PIB profiles.