Access this screen by selecting Tool #1710 Fraud Incident Dashboard.
This tool is designed to enter incidents of fraud experienced by your credit union or your members. You may be keeping track of these in a spreadsheet, or another software product, or maybe spread across member comments and tracker conversations; now is the time to gather your data and enter them into the fraud database! This tool is a centralized place for our network to log fraud incidents for the first step in a process to shift focus from compliance monitoring to fraud prevention. While this tool in its current iteration does not have the capabilities to prevent fraud, other than through careful internal monitoring of trends perhaps, we encourage your credit union to take advantage of the data processing power contained in CU*BASE by utilizing this tool. Our focus is to move forward and make the most of our environment to build new tools and business that can help reduce and mitigate the effects of fraud for credit unions in our network.
To read more about the future of CU*Answers fraud related projects for the 2019-2020 business years, visit the CU*Answers Kitchen.
This is the analysis dashboard for all of the fraud incidents entered in Tool #1715 Fraud Incident Maintenance. Here, you can easily view the number of recorded fraud incidents by type (configured in Tool #1730 Fraud Incident Type Configuration), as well as statistics about your incidents. As an example in the picture above, 54.1% of the total fraud incident dollar amount is within the incident type of Check Fraud; these statistics are invaluable to data analysts, your internal fraud prevention teams, front line staff, and board members.
To view the incidents within each fraud incident type, highlight a row and select Detail. This is will bring you to the next screen.