CU Email Address Configuration: General Credit Union Email Address

Screen ID:	UCUEML-01
Screen Title:	General Credit Union Email Address
Panel Number:	4236
Tool Number:	OPER Tool #5514
		Click here to magnify

 

Access this screen by selecting Credit Union General Email Address on the previous screen.

If you wish to change a credit union FROM email address, visit the Network Services Store.

Enter the FROM email address to be used for emails to members from the credit union, including Member Reach and Member Connect emails, eAlerts, and other general communications.  Bounce-backs (returned emails) will be directed to this address.  This address is also displayed as a link in the Contact Requests feature in online banking, for members to use to contact the credit union directly via email.

Enter the email address and then Update (F5) to make a change.

NOTE: This setting does NOT control whether or not the Request a Contact button appears in online banking. This button will appear automatically for every credit union using online banking. These requests must be monitored daily using the Work Online Banking Apps/Requests feature (Tool #13 Work Online Bankg Apps/Requests (Shortcut: online)).

WARNING: Before You Enter an Email Address

To keep our network email traffic from being blacklisted as spam, this must be an actual email account that exists and is regularly monitored. In addition, that domain must be set up with an SPF (Sender Policy Framework) record that indicates our system is authorized to send email from that address. Lastly, your domain needs a DKIM Key record; if you do not have a DKIM Key record for “cubasemail” in your DNS table, you can purchase a key on the CU*Answers store.

If the email address entered is not compliant with these requirements, it will be changed to an address with this format: YourCreditUnionName@creditunion-notifications.com. Once you have made the necessary configuration changes with your email provider to meet these requirements, you can enter your own address again.

Review the information here before entering an email address: Email Best Practices, Procedures, and Handling of Wrong Email Addresses

More Resources

Why does it matter if I enter an invalid email address? Doesn't the email just get returned?

What are the requirements for a "from" email address in CU*BASE? How do I change my "from" email addresses?

We're finding that the system is frequently bouncing back and flagging member addresses as incorrect even though the member has confirmed that it's a valid address. What could be causing this?

When entering an email address in CU*BASE or Online Banking what verifications are done to make sure it is a valid address?

Learn more about email address verifications