Working Share Draft Exceptions - Item Maintenance
Screen ID: | UNDET-04 | |
Screen Title: | Update Exceptions/Returns | |
Panel ID: | 2558 | |
Tool Number: | 986 | |
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This screen appears when you select an item and use Maintenance on the first Update Exceptions/Returns screen. It will also appear after the Add screen when a new exception item is being added manually.
Check out the video related to this topic: Correcting Invalid Account Numbers (More videos below!) |
Helpful Resources
Learn how to update a share draft exception.
Screen Overview
This screen is used to update specific information about an individual share draft exception item, including account number, amount, MICR line information, etc. This screen is used when new exception items are added manually, and also when an item has incorrect information which needs to be updated. For example, this screen could be used after research has been done to determine the correct member account number for checks not posted due to invalid or unknown account number.
For CU*Answers Item Processing clients, you can click a View Check button to view an image of the check, even if it is an exception due to an invalid account. When you click the button a browser will appear allowing you to view an image of both the front and the back of the check. How does it work? The infrastructure in place though your relationship with CU*Answers Item processing matches the MICR number and check number and presents the matching check in a window.
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If you are NOT a CU*Answers Item Processing client, you can work with Imaging Solutions to get a similar interface set up to view checks from this screen. Your credit union must first purchase the option to view checks in member transaction history. Check out the store for more details.
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First, make the necessary changes to the Status, Account #, or other field as needed (see below for field descriptions).
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Use Unlock fields (F11) to make a change to the amount. NOTE: This button is hidden; you must use the F11 key.
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Use Enter to verify your entries. (For example, if you entered a new account number, this will display the member name and balance information for the account number you entered).
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Then use Update (F5) to update the item and continue.
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If additional items were selected on the previous screen, the next item selected will appear automatically. Otherwise you will be returned to the exceptions screen.
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HINT: If you were adding a new item, the Add screen will be re-displayed; use F3-Backup to return to the exception list, then use F5-Refresh to refresh the list so that the new item is visible in the list.
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Field Descriptions
Field Name |
Description |
Trace # |
Use this field to enter the correct trace number for the check/draft, as provided by your item processor. |
Return code |
Use this field to indicate a reason for the exception item: Return Items 30 Suspect Duplicate *Important, refer to this screen for processing information. 31 Insufficient Funds 32 Uncollected Funds 33 Frozen Account 34 Payment Stopped 35 Invalid Account* 36 Closed Account 37 Invalid Encoding 38 Refer to Maker (NOTE: No longer available.) Stop Payment 51 Add Stop Pay Microfilm Request 60 Draft Request
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Enter the status of this return record to indicate how it should be handled upon re-post. Click here for complete list of available status codes. |
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Account # |
The member account base and suffix to be debited with the check amount. This can be changed, if an item shows an invalid or unknown account number.
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Amount |
The amount of the check/draft. To edit this field, use F11-Unlock Fields. |
Current balance |
If a valid number appears in the Account # field, this will show the current balance in that account. |
Available balance |
If a valid number appears in the Account # field, this will show the available balance in that account.
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Draft # |
The check/draft number. |
MICR account |
The account number and check digit from the MICR line. |
Process date |
The date the transaction was processed on the system. |
Transaction Date |
The date the transaction actually occurred (usually the same as the Process Date). |
Additional Video Resources
Check out these additional video resources! |
View more share draft-processing videos.
Visit the CU*BASE video library to view more videos!