Add ACH Return Manually
These steps explain how to manually add an ACH return request. This is only necessary if you need to a return an item that isn’t listed on your exceptions list, such as if it was accidentally deleted.
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Launch Tool #1875 Work ACH Exceptions.
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Click the Ret/NOC Maint button in the bottom left corner of the Work with Daily ACH Exceptions (Excludes NSF Items) screen.
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Select Add Return on the ACH Returns/NOCs Maintenance screen.
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On the ACH Return Entry pop-up, fill in the four fields (Effective Entry Date, Company ID, Depositor Account #, and Trace #) with the information on the PACXTB report.
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Click the forward arrow.
Notes
You'll need the PACXTB report while performing these steps.
After you perform the steps above, if information is available, when you click the forward arrow in Step 5 above, you'll be brought to the next screen where you'll need to input the appropriate return reason code and click the forward arrow to add.
If information is not available, when you click the forward arrow you'll get a warning message that reads "Warning! No ACH data found, Click the forward arrow to manually enter data." In this case, you'll need to fill out the ACH Return Entry screen with the information provided on the PACXTB report and click the forward arrow to add.