Add ACH Return Manually

These steps explain how to adjust a member’s account to reflect a return and add a manual ACH return within CU*BASE. This is only necessary if you need to a return an item that isn’t listed on your exceptions list, such as if it was accidentally deleted. Always follow your credit union’s policies and procedures when completing this action.

Adjust the Member's Account

After locating the transaction that needs to be returned, the first step is to correct the member’s account by reversing that transaction.

  1. Launch Tool #492 Member Account Adjustment (Full).

  2. Input the account number and suffix that you intend to adjust.

  3. Use Enter to move to the next screen.

  4. Select the type of adjustment that you would like to complete by using the spyglass under the Type column. Input the amount of the transaction, the description, the G/L account number, and the branch.

  5. Once all information is correct, select Post.

    • NOTE: While this adjustment will show immediately within the member’s account, it will not show within the G/L until the next day.

Add the Manual Return

  1. Locate the transaction in the member’s account and note the date associated with it.

  2. Access CU*Spy and pull up the PACXTB report.

    • Pull this report for a couple days before and after the transaction hit the member’s account to ensure that the transaction is located on the selected reports.

  3. Choose Select All. Then, click Combine and select an output of PDF.

  4. Once the reports pull up, use CTRL+F to locate the specific transaction by searching for the amount, the account number, or the member’s name.

  5. Launch Tool #1875 Work Daily ACH Exceptions.

  6. Select RET/NOC Maint.

  7. Select Add Return.

  8. A pop-up will appear. Input the Effective entry date, Company ID, Depositor account #, and Trace # information using the PACXTB report details that were located within CU*Spy.

    • This information will be used to locate the transaction you are adding as a return and pre-fill the transaction’s information from CU*BASE.

  9. Once all information is input, use Enter.

    • NOTE: After using Enter, if all boxes turn red and an error message appears, use the Back arrow until you reach the main CU*BASE screen and try following steps 5-9 again.

  10. If all information is entered correctly, the returns confirmation screen will pull up and all return information will be pre-filled by CU*BASE. Here you will enter your return reason code, the report run date, and the date of death, if applicable.

    • NOTE: The information should be pre-filled. It is not recommended to enter all the details manually as we have seen this to cause an increased number of rejected returns.

  11. Once all information is filled in, use Enter to add this item to your returns.

    • NOTE: The report run date is the date at the top of the PACXTB. Errors within this field cause returns to be rejected.

Ensure Entry is Added to ACH Returns Entry

See the ACH Exceptions and Returns section of the Balancing Made Easy booklet to learn how to ensure your ACH return is added to your ACH returns entry if that has already been completed.

Learn More

Learn more about transaction type codes.
Learn more about ACH return/NOC codes.
Learn more about ACH return entries.
View the Balancing Made Easy booklet.