Delete Security Questions

These steps explain how to delete security questions that a member must answer when logging into It's Me 247 Online Banking.  

• Always follow credit union policy prior to resetting a member’s password or security questions via CBX, especially if the member is not present. Verify Member, available on several screens, allows you to access a screen containing member information such as a code word that you can use to confirm the member’s identity.

1. Launch Tool #72 Update ARU/Online Banking Access (OLBPIN).

2. Enter the member's account number.

3. Click the forward arrow.

4. Check the box labeled Delete security questions.

5. Click Submit.

6. Be sure a reason code is selected.

7. Click Reset Credentials.

Learn More

	Learn more about security question answer reset
	View the It's Me 247 Strategies for Securing and Controlling Member Access booklet