Delete Security Questions
These steps explain how to delete security questions that a member must answer when logging into It's Me 247 Online Banking.
-
Always follow credit union policy prior to resetting a member’s password or security questions via CBX, especially if the member is not present. Verify Member, available on several screens, allows you to access a screen containing member information such as a code word that you can use to confirm the member’s identity.
-
Launch Tool #72 Update ARU/Online Banking Access (PIN).
-
Enter the member's account number.
-
Click the forward arrow.
-
You may need to click the forward arrow again to move past the Member's Password Information pop-up.
-
-
Click Reset Security Questions.
-
If you don't see this button, the member never set up any security questions in online banking.
-
-
In the Confirm Delete pop-up, click Delete.
Learn More
|
Learn more about deleting security questions. |
|
|
View security question reset recommendations. |
