Enroll Member in Online and/or Audio Banking

These steps explain how to enroll a member in online or audio banking.

• If the member is locked out of online banking for some reason, you may simply need to reset the member’s password to give the member access.

1. Launch Tool #14 Member Personal Banker.

2. Enter the member's account number.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Member Reminders screen.

4. Check the box labeled Online banking/ARU (activate, change PIN/password; view password history).

5. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Member's Password Information pop-up.

6. From the Update Audio/Online Banking Access screen, enroll the member in online banking and/or audio banking.

   • To enroll the member in online banking, check the Online banking box and select a reason code.

   • To enroll the member in audio banking, check the Audio response box and select a reason code.

7. Click the forward arrow.