Freeze an Account

These steps explain how to freeze an account for more than one transaction.  

• Notes for handling bankrupt members:

• While freezing the base share, add a comment noting the bankruptcy type and filing date. Ensure that the comment does not expire by entering all 9’s in the purge date.

• Be sure to freeze all sub-accounts of bankrupt members.

• Select the appropriate freeze code based on your credit union’s policies. Freeze Code 3 is generally used since it freezes both deposits and withdrawals from the accounts.

• For loan accounts only: If the sub-account selected was already frozen due to delinquency monitoring, a separate screen will appear. Follow credit union policies. Learn more.

1. Launch Tool #20 Update Account Information.

2. Enter the member's account number.

3. Click the forward arrow.

4. Select the sub-account.

5. Click Select.

6. Select a freeze status code in the Freeze drop-down menu.

   • 0 = All Activity Allowed

   • 1 = No W/D or Disbursements

   • 2 = No Deposits or Pmts

   • 3 = No Activity Allowed

7. Click the forward arrow.