Override Locked Account via Teller Processing

These steps explain how a supervisor can override a locked account from their employee's workstation using the CU*BASE Teller Processing system.

• These steps are helpful in cases where a code word/set of security questions has been entered incorrectly three or more times, thereby locking the membership from entry.

• This override can only be done by the member credit union.

1. From the Teller Processing screen, click Trans Override.

2. On the Transaction Override pop-up, enter your employee ID and password.

3. Enter the account base and suffix.

4. Select Reset code word/confirmation question lockout for membership.

5. Click the forward arrow.