Override Locked Account via Teller Processing
These steps explain how a supervisor can override a locked account from their employee's workstation using the Teller Processing system.
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These steps are helpful in cases where a code word/set of security questions has been entered incorrectly three or more times, thereby locking the membership from entry.
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This override can only be done by the member credit union.
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From the Teller Processing screen, click Trans Override.
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On the Transaction Override pop-up, enter your employee ID and password.
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Enter the account base and suffix.
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Select Reset code word/confirmation question lockout for membership.
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Click the forward arrow.