Override Locked Account via Teller Processing

These steps explain how a supervisor can override a locked account from their employee's workstation using the Teller Processing system.

  • These steps are helpful in cases where a code word/set of security questions has been entered incorrectly three or more times, thereby locking the membership from entry.

  • This override can only be done by the member credit union.

  1. From the Teller Processing screen, click Trans Override.

  2. On the Transaction Override pop-up, enter your employee ID and password.

  3. Enter the account base and suffix.

  4. Select Reset code word/confirmation question lockout for membership.

  5. Click the forward arrow.