Teller Transaction Override

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Head Teller Overrides


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This window appears when you use Trans Override (F2) on the Teller Posting, select Tool #585: Perform Transaction Override (Shortcut: over),or when you select "Supervisor Transaction Override" (7) on the Time-Out Window.

Helpful Resources

Visit Show Me the Steps for easy instructions on how to use CU*BASE to complete tasks related to supervisory overrides.

Will a Teller Override for a frozen account affect all types of transactions, or just teller transactions?

When I do a Transaction Override for par value, how come I see additional transactions being posted below par on that account afterwards?

Screen Overview

This window is used by a head teller or other authorized operator when a member transaction cannot be performed due to a hold (or code word/confirmation lock) on the account, either based on available funds, locked account, code word/confirmation locked account or management policy. This screen can also reset an account that was locked due to incorrect code word or confirmation answer.

This will unlock the account for one corresponding transaction only, except for the case where the code word/confirmation reset is selected, in which case this action will remove the lock completely on the account.

Enter the Employee ID and password if needed. Enter the account and suffix. (Enter suffix 000 for code word or confirmation question lock). Then select the override reason and press Enter.

  • Example: A long-standing member requests traveler's cheques and wants to pay for them with funds from a share account that is currently securing a loan. The loan payment is scheduled to be made the following day through payroll deduction. You know from past experience how much the payroll amount is and have authorization to process the transaction. Enter the secured share account number along with a function code of “2.” The system now allows you to process a withdrawal so the member can purchase the traveler's cheques.

  • Example: A person accessing the account entered an incorrect code word or answer to out-of-wallet question when accessing the account via Phone Operator or Teller (according to Privacy Controls)

If you are processing an override of a frozen account for another employee, he or she will need to exit the account and re-enter it before the fields will appear on the Main Teller Posting screen.

Field Descriptions

Field Name


Employee ID/PW

Enter your employee ID and password.

Account n#

Enter the account base and suffix for which the override should apply. (Enter a suffix of 000 for code word/confirmation question lock.)


Enter a function code to indicate the condition that you wish to override.

Function Codes

Function Code


[1] Override frozen account status for one transaction

Use this override code if the member account has been frozen. Credit union policy dictates when accounts are designated as frozen, and this condition is indicated on all member inquiry screens.

[2] Override secured balance for one transaction

Use this override code if funds in the account are tagged as secured by another account, such as a loan.

[3] Override uncollected funds for one transaction

Use this override code if funds are unavailable due to check holds placed in the teller posting system.

[4] Override par value (account type 000) for one transaction

Use this override code if a withdrawal would take the account below its designated minimum balance. A common use for this code is for members closing a share account and withdrawing funds below the par value.

  • IMPORTANT NOTE: Since this code is primarily intended for members who are closing their membership, this override behaves a little differently from other types.  If you use the Account Adjustment program to post a transaction following this override, the system will NOT reset the override flag, which means that additional transactions are still possible during that same day.  This is intended so that you can post more than one adjustment, if needed, since some credit unions have larger par values than others and may need the flexibility to perform more than one action without additional overrides.  The override will be reset at the end of the day, however, like all other override types.  Just be aware that if you don't close the account after all, the override may affect subsequent transactions that get posted that same day.

[5] Reset code word/confirmation question lockout for membership

Use this override code if three incorrect code word entries or security questions have been entered when entering a membership, thereby locking the membership from entry. Use this option to remove the lock on the account so it can be accessed. The code word and confirmation question follow Privacy Control rules. This override can only be done by the member credit union.

[6] Allow post to negative balance for one transaction

Use this override code to perform a one-time withdrawal to a negative balance. You can activate this to use in Teller or on the ACH Exceptions screen.  Both controls must be activated in the Teller and Member Service Workflow Controls.  The person performing the override must have "Teller Override" checked in their Employee Special Security.

  • IMPORTANT NOTE: This feature is separate from the optional Teller ANR feature which allows you to post teller withdrawals, up to the member’s negative balance limit, subject to your standard ANR fee. In fact, we strongly recommend if your CU is using Teller ANR for fee income, that you do not also activate this new negative balance override without careful consideration of the potential conflicts between the two features, depending on your limits and a member’s specific situation. Refer to the Automated Non-Returns booklet for more details.