Override Locked Account via Time-Out

These steps explain how a supervisor can override a locked account from their own workstation using the CU*BASE Time-Out option.

• These steps are helpful in cases where a code word/set of security questions has been entered incorrectly three or more times, thereby locking the membership from entry.

• This override can only be done by the member credit union.

1. From your workstation, click the Time-Out (pause) button at the bottom of any CU*BASE screen.  

2. Click Supervisor Transaction Override.

3. On the Transaction Override pop-up, enter your employee ID and password.

4. Enter the account base and suffix.

5. Select Reset code word/confirmation question lockout for membership.

6. Click the forward arrow.