Override Secured-Funds Hold via Time-Out

These steps explain how a supervisor can override a secured-funds hold from their own workstation using the Time-Out option.  

• These steps are helpful in cases where funds in an account are tagged as secured by another account, such as a loan.

1. Ask your team member to back out of the main teller posting screen at their workstation.

2. From your workstation, click the Time-Out (pause) button at the bottom of any screen.  

3. Click Supervisor Transaction Override.

4. On the Transaction Override pop-up, enter your employee ID and password.

5. Enter the account base and suffix.

6. Select Override uncollected funds for one transaction.

7. Click the forward arrow.