Place Stop Pay on ACH Item

These steps explain how to use Phone Operator to place a stop pay on an individual ACH item.

  • As an alternative to using Phone Operator, launch Tool #71 Stop Pay on a Member Check/Draft, enter an account number, then proceed with Step 4.

NOTE: When using the Stop Payment Request Processing screen to make a stop pay, the system looks at is the dollar amount and the check number. If you enter the ACH company with a dollar amount and the company changes that amount, the item will not be stopped. If the item is stopped by dollar amount (even if the company ID was entered), it is marked as a ‘suspect’ stop payment, and it is up to the person that works the ACH to review the item and make the appropriate decision. Additionally, as noted below, if you enter a dollar amount, any item for that amount (even if it does not match the company name) will be marked as a suspect payment to be worked.

  1. Launch Phone Operator by clicking the phone icon on your home screen.

  2. Enter the member's account number.

  3. Click the forward arrow.

  4. Select the sub-account from the list.

  5. Click Stop.

  6. Enter the information for the stop pay at the top of the Stop Payment Request Processing screen.

    • The amount and a comment will appear on the Comments screen, which explains the reason for the stop pay.

    • If you enter an amount, the system will stop all items with this amount.

    • An ACH company name can be included, if known.

  7. Click the forward arrow.