Place Stop Pay on Check

These steps explain how to place a stop pay on a check or series of checks.

• These steps are helpful if a member reports a check as lost or stolen.

• As an alternative to using Phone Operator, launch Tool #71 Stop Pay on a Member Check/Draft, enter an account number, then proceed with Step 4.

1. Launch Phone Operator by clicking the phone icon on your home screen.

2. Enter the member's account number.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Member Account Comments pop-up.

4. Select the checking account off which the check was drawn.

5. Click Stop.

6. Enter the necessary stop-payment information on the Stop Payment Request Processing screen.

   • If you enter an amount, the system will stop all items with this amount.

   • To enter a range of check numbers, enter a draft begin and end number.

7. Enter the reason for the stop pay in the Comment field.

   • This comment will appear in the Member Account Comments pop-up.

8. Click the forward arrow.