Sampling Transaction Activity by Delivery Channel (1)

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ITRDTL-01

Member Analysis

4538

 
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Access this screen by selecting Tool #775: Sample Transactions by Delivery Channel.

Tips for CEOs

Dashboard Tips – Questions to Ask When Comparing a Dashboard with Another Dashboard or Report

 

Use this screen as a comparison tool to determine accurate transaction ranges for your Origin groups.

For detailed information and step-by-step instructions on the Abnormal Activity Monitoring tool, including tips on how to group members or determine normal activity levels, refer to the “Abnormal Activity Monitoring” booklet.

This tool allows a credit union to look at members who maximize delivery channels and sample those members to look for trends and possible demographics that can be used to improve member services, increase revenues, or lower expenses. Do members that borrow a lot have other traits in common? Can this information be used to benefit other members and the credit union? Compare to Sample Checking Account Activity which analyzes activity of members with checking account activity in the prior month.

The Filter flag lets you display only individual or organizational memberships. Since these types of memberships tend to behave very differently, it is usually helpful to separate them when performing sampling activities. Otherwise, you might find that organizational accounts always top the list when it comes to volume of activity, account balances, etc.

Notice that all branches are automatically included (this represents the branch number from the transaction record). Use the Branch field at the top of the screen to work with activity from only a single branch at a time.

Data is always as of the previous month, and represents a “snapshot” of a specific point in time when the sampling file was updated.

Click the images\go!_shg.gif button in front of the item to move to the next screen.  This brings you to a screen where you can see all transactions from the chosen origin code (i.e., 01 for teller processing, 02 for share drafts, etc.) for all credit union members that had any activity last month.  All columns are sortable on the second screen.

The descriptions and sort order on this screen come from your credit union’s own Delivery Channel configuration configured on the Transaction Management and Analysis screen.

Field Descriptions

Field Name

Description

Branch

The number of the branch for which you’d like to monitor members’ activity

Filter

Allows you to select whether you’d like to view activity for:

  • All Members (A)

  • Individual (I)

  • Organizations (O)

 Sort

Allows you to choose whether you want the transaction numbers on the next screen sorted in ascending or descending order

 

 

Link to ID: https://help.cubase.org/cubase/cubase.htm#ITRDTL-01.htm