Mobile Text Banking and Text Banking Transfers (1)

Screen ID:  Screen Title:  Panel Number:

UCMOBCF-02 Configure Mobile Banking Service Fees 4232

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Access this screen by selecting "TextBanking" on the Online Banking Configuration Options screenand use Select.

Use this screen to activate mobile text banking and mobile text banking transfers.

Additional Resources

Mobile Text Banking booklet

It's Me 247 Online help (member facing): Frequently Asked Questions about Text Banking, Text Banking Commands

Mobile Text Banking

You can activate Mobile Text Banking without charging a fee. You must first add instructions by clicking the Instructions button. Then use Enter. Then simply check the box to activate the feature. When done, use Add/Update to save your changes.

You also have the option to charge a fee for Mobile Text Banking. Once you have configured your credit union fees and fee instructions, check “Activate two-way text banking and one-way text alerts” to activate Mobile Text Banking at your credit union. Until you have the fees and instructions configured, it is recommended that you leave this box unchecked. Directions on setting up fees are included here. Set up instructions by clicking Instructions. More directions are provided in the booklet linked to above. Once Charge fees for text banking is selected, the fees listing will appear allowing you to configure fees. To add a new Fee Group, use Add. To edit a screen use Select, and you will access the same screen. When done, use Add/Update to save your changes.

What if I want to deactivate Text Banking?

If you uncheck "Activate two-way text banking and one-way text alerts,” the feature will no longer be available in online banking, and members will no longer be able to enroll (to use two-way Text Banking or text alerts sent to your phone).  Currently enrolled members, however, will remained enrolled, and will continue to be able to use these features.  They will remain enrolled until they unenroll themselves by texting STOP to IM247.

What if a member does not receive their Mobile Text Banking verification code or other text banking messages?

My member tried enrolling for text banking but never received the verification code to complete the process. Why might that be?

My member's cellular provider has cleared the block on text banking messages, but my member is still not receiving text banking messages. What is the next step?

Mobile Text Transfers

You can also allow the member to transfer money from one account to another via text message. First the member will need to set up these phone numbers for transfer in online banking or the Mobile App. Then they can transfer money from one account to another . To learn more about Text Banking Transfers, refer to the Mobile Text Banking booklet linked to above. When you are ready to activate this feature, check "Allow transfers via text banking." When done, use Add/Update to save your changes.