Reversing a Member Transaction and Correcting Teller Drawer Audit Keys

A member comes in to the lobby and presents a paycheck, requesting some in cash and some to be deposited as a payment on his loan account. On his way out the door he remembers that he already sent the loan payment in the mail and wants to cancel the transaction and just cash the entire check. How do you adjust his accounts?

CU*BASE gives you several ways to correct a transaction that has been posted to a member's account, as well as to make corrections to the teller audit keys that record all activity in the teller drawer. The method you choose depends on the timing of the correction, and exactly what change needs to be made.

Method 1: Reversing a Transaction and Correcting the Teller Drawer

This method should be used when reversing a teller transaction that occurred on the current day. This combined system is used to post a reversing transaction on the member's account, and adjust the teller drawer by deleting the audit key,

This method can also be used to delete a current-day audit key even if it does not have an associated member transaction (such as a cashed check or a miscellaneous receipt).

Tool #31: Reverse/Tran Adjust Drawer (Same Day) (Shortcut: revtlr)

Method 2: Reversing a Transaction (no affect on Teller Drawer)

This method is used when reversing a teller transaction that occurred on a previous day. Since the teller drawer has already been closed for that day, it is no longer necessary to delete the teller audit key to correct the drawer, so only the member needs to be adjusted.

This method is also used when reversing a transaction that did not affect any teller drawer, such as a loan disbursement (Tool #50: Disburse Member Loan Funds) or a member transfer.

Tool #869: Transaction Reversal

Method 3: Adjusting the Teller Drawer (no affect on Member)

This task is used when a teller audit key needs to be deleted or modified separately, without affecting a member account. This might be necessary in rare cases where an error causes a duplicate audit key to be generated.

This method should also be used if a member transaction was reversed independently, without using the combined system described in “Method 1” above.

Tool #120: Adjust Teller Drawer/Audit Keys.

Remember that a “reversal” doesn't actually do anything to the original transaction. It simply posts anothertransaction, this one the “opposite” of the original one. That's why you'll still see the original transaction in account history, and why it is important to consider the impact to a member's running balance when deciding whether or not to “hide” the correction on the member's statement.
CU*TIP: For a handy cross-reference showing which transaction codes that are used to reverse all CU*BASE transactions, use Tool #751: Reg D/Trans Handling & Analysis Tools, then click the Transaction Configuration and Reversal Cross Reference button.