Audio Response Configuration

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Screen ID:	UARU3-01
Screen Title:	Audio Response Configuration
Accessed by Tool Number:	5511

A view-only version of this screen can be accessed by selecting CU*BASE Tool #1098 View Audio Response Configuration.

This screen contains the master parameters that control how audio banking will behave for your members. Complete all fields (described below) as appropriate and use Enter to save.

For your configuration of Online Banking, refer to this topic.)

To update the savings, certificate and loan rates that are read to members in audio response, use Rates (F2). (IMPORTANT NOTE: These rates can also be updated on the CU*BASE side by the credit union with Tool #882 Update ARU Interest Fees.. A change to one of these screens will update the other. Learn more.

IMPORTANT: Online credit unions are only able to access a view-only version of this screen via Tool #1098. If you would like any of these settings to be changed for your credit union, contact a CU*BASE Client Service Representative. Self-processing credit unions should also consult a Client Service Representative for advice before making changes to these settings. Remember that some features used in a service bureau environment are not appropriate in the in-house environment. (See also the note above about updating rates above in the CU*BASE side via Tool #882.)

Field Descriptions

Name	Product Description
Activation
Allow audio response	This box must be checked in order to allow your members access to Audio Response. NOTE: You may also control individual member access to audio response using the Member Update ARU/Online Banking Access feature. However, no member can be allowed access unless this flag is also checked to activate audio response “globally” for your credit union.
Activate audio response for new memberships	If checked, whenever a new membership is created, that member will be immediately allowed access to audio response. However, a credit union employee still needs to give the member the temporary PIN to access audio banking. If unchecked, new members must be granted access manually using the Member Update ARU/Online Banking Access feature.
Available Balance Calculation	This section indicates if CU*BASE excludes the selected values from the calculation of available balance.
Control Parameters
Are transactions Reg-E	Check this flag if audio transactions should be considered subject to Regulation E.
Stop payments allowed	Check this box if you wish to allow members to request a stop payment using audio banking. Your normal stop payment fee will be charged to the same checking account on which the stop payment order was placed.
Retain stop payments for	If the Stop payments allowed box was checked, enter the number of months or days that stop payment requests should be retained when placed through audio banking (typically 14 days).
Check request allowed	Check this box if you wish to allow members to request a check through online banking. Checks can be drawn on any of the member's accounts and are made payable to the member's primary name and address. Checks are produced in a batch then printed by a credit union employee through CU*BASE. If this feature is enabled, checks should be printed on a daily basis using the Print Auto/Mail Checks feature.
Inter-member transfers set to	This area determines features on making a transfer to another member in online banking. This feature is not allowed in audio banking.
Check withdrawal minimum Maximum	If Check requests allowed, these fields will indicate the check amounts that can be requested in audio banking. This is helpful if you wish to avoid printing checks for very small amounts or to help mitigate the risks associated with large check amounts.