Cancel ATM/Debit Card Order (Same Day)

These steps explain how to cancel a pending ATM/debit card order the same day prior to daily maintenance.

• After following the steps below, you will see a confirmation message telling you that the "Record has been updated successfully."

• After completing these steps, you will need to close the card.

1. Launch Tool #11 ATM/Debit Card Maintenance.

2. Enter the member's account base or card number on the ATM/Debit Account/Card Lookup.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Red Flag Member Address Alert pop-up.

4. Select the card from the list on the ATM/Debit/Credt BIN Configuration screen.

5. Click Select.

6. Click Reorder Card/PIN.

7. On the Card/PIN Order screen, click the padlock button.

   • This will unlock the Send maintenance box.

8. Uncheck the Send maintenance box.

9. Uncheck the Order card box.

10. Uncheck the Order PIN box.

11. Click Add/Update.

Learn More

Learn more about ATM/debit card processing.