Cancel ATM/Debit Card Order (Same Day)

These steps explain how to cancel a pending ATM/debit card order the same day prior to daily maintenance.

• After following the steps below, you will see a confirmation message telling you that the "Record has been updated successfully."

• After completing these steps, you will need to close the card.

1. Launch Tool #11 ATM/Debit Card Maintenance.

2. Enter the member's account base or card number on the ATM/Debit Account/Card Lookup.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Red Flag Member Address Alert pop-up.

4. Select the card from the list on the ATM/Debit/Credt BIN Configuration screen.

5. Select the Reorder Card/PIN option.

6. On the Card/PIN Order screen, click the padlock icon next to Send maintenance to unlock the field.

7. Uncheck the Send maintenance box.

8. Uncheck the Order card box.

9. Uncheck the Order PIN box.

10. Select Add/Update.

Learn More

Learn more about ATM/debit card processing.