Mark ATM/Debit Card as Hot Card

These steps explain how to mark an ATM/debit card as a hot card.

• It is not recommended that you close a card using this method. Follow these steps to close a card.  

1. Launch Tool #11 ATM/Debit Card Maintenance.

2. Enter the member’s account number or card number.

3. Click the forward arrow.

4. Select the card from the list.

5. Click Change status.   

6. On the Change Card Status screen, click the Select button.

7. Select a "hot" status code from the list.

8. Click Select.

9. Click Update.

10. On the Confirm pop-up, click Add/Update.

11. You will then see a notification pop-up indicating whether this status change has been accepted by the vendor. You'll see one of three messages after the initial "waiting on status response" message:

    • "The status was accepted by the vendor."

    • "No vendor reply in 8 seconds, you may retry 4 times. Coop."

      1.  If the vendor did not receive the message, you can resend the status change.

    • "The status change request failed."

      1. If the status change request failed, you will not be allowed to resend the status change.

      2. If the status change is not received by the vendor, in which case you'll see a "Attempt not successful" message, change the status at your vendor terminal. The status will already be changed in CU*BASE.