Mark Online Credit Card as Hot Card

These steps explain how to change the status of an online credit card to a hot card.

1. Launch Tool #12 Update/Order Online Credit Cards.

2. Enter the account number and suffix or the last four numbers of the card.

3. Click the forward arrow.

   • After pressing Enter, you may need to click Continue on the Confirm Continue pop-up if the member's information has changed. This pop-up allows you to decide if you want to update card information for the member.

4. On the Credit Card Maintenance screen, select the card from the list.

5. Click Card Status.

6. On the Change Card Status screen, click Select.

7. On the Card Status Selection pop-up, select a hot status code from the list.

8. Click Select.

9. On the Change Card Status screen, click Update (F5) to complete the process.

10. Click Add/Update in the Confirm pop-up.

11. At this point, the status will be changed in CU*BASE. You will then receive a notification screen indicating whether this status change has been accepted by the vendor. This screen will display one of three messages:

    • "The status was accepted by the vendor."

    • "No vendor reply was received."

    • "The status change request failed."

      1. If the status change request failed, you will not be allowed to resend the status change.

      2. If the status change is not received by the vendor, change the status at your vendor terminal. The status will already be changed in CU*BASE.