Override Frozen Account via Teller Processing

These steps explain how a supervisor can override a frozen account from their employee's workstation using the Teller Processing system.

  1. Click Trans Override on the Teller Processing screen.

  2. Enter your employee ID and password on the Transaction Override pop-up.

  3. Enter the account base and suffix.

  4. Select Override frozen account status for one transaction.

  5. Click the forward arrow.