Process ACH Return

These steps explain what to do when a member disputes an ACH transaction that hit their account.

1. Ask the member to fill out a dispute form provided by your credit union.

2. Perform an account adjustment.

   • Offset G/L 870.11 to provide the member with a provisional credit.

3. Change the ACH distribution type.

4. Search for the ACH transaction in the PACXTB report.

5. Add this transaction to your ACH return records.

Learn More

Learn more about ACH returns.

Learn more about the PACXTB Report.