Remove Negative Balance Limit via Work Collections
The steps below explain how to remove a member's negative balance limit from the Collections Member Selection screen.
-
After you follow the steps below, the NEG* in the Type column on the Collections Member Inquiry screen will disappear once you exit the screen and re-enter it.
-
Launch Tool #982 Work Collections.
-
Select Work with negative balance accounts on the Collections Member Selection screen.
-
Click the forward arrow.
-
Select the desired account on the Collections Member Inquiry screen.
-
Accounts with an active ANR line will show NEG* in the Type column.
-
-
Click Chg Neg Bal Limit.
-
Confirm that the New negative balance limit field is zero on the Update Member Negative Balance Limit pop-up.
-
Click Update.