Online Banking Activity (Overview)

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IAUDOLB-03

Online Banking Activity Overview

6954

 

 

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Access this screen by selecting Tool #1750 Online Banking Activity Analysis

This project is part of the CU*BASE Active Beta program. Active (live) beta allows us to get software out in the field more quickly by expanding the testing process into a real-world environment, in place of our more typical QC testing process. This means we need your help testing these tools! Your feedback will help us continue to refine and fine-tune the functionality, so let us know what you think! More Online Help information will be added to this screen as the Dashboard evolves. Learn more about the Active Beta program

 

What Can This Dashboard Do?

This dashboard shows a deeper look into member usage across multiple channels, breaking down both where and how members log in, as well as a detailed analysis on day of the week, time of day, and popular log-in dates. While other online banking dashboards show important statistics on overall usage, this dashboard is rich with modern data points such as mobile app and MACO statistics.  Use this dashboard to find populations of members that meet filter criteria and:

Looking for Total Online Banking Members?

Do not use this dashboard to look for total all-time online banking members, or total all-time mobile app users, etc. This dashboard is only sourced from usage data so identifying a member as a user of any particular channel depends on them having used it within the 8 months of available data history. There is always a population of members who are inactive and have not logged in within the history of available data – that population is not represented in the data for this dashboard.

Also, keep in mind that the dashboard is defaulted to include all channel activity regardless if any membership has since closed. This is by design so that a true record of all login activity is retained on each channel without filtering anything out. The setting can be adjusted within the Select Filters (F11) button.

Using This Dashboard

Data for this dashboard is available for the previous 8 months.

Authentication Channels (Where Members Login)

Field

Description

Mobile Channels

This column lists mobile authentication channels; mobile app or mobile browser.

Logins

This column lists the number of logins during the selected period per channel.

% of All

This column calculates the percentage of the selected channel of total logins of all types.

Member Count

This column shows the number of members that make up the total logins.

Logins/Member

This column calculates the average number of logins per member on the specific channel for the time period selected.

Standard Channels

This column lists the standard channels for logins,

  • Desktop Browser

  • Loan Application (when in online banking, selecting 'Apply for a Loan' and then logging in as a member)

  • eDOC (for future use)

  • MOP (during the MOP process, online banking authentication is used to complete membership opening. This only counts the first login via MOP)  

  • Custom software (for future use)

  • Other (any additional channels that are not noted above, such as a blank record)

Logins

This column lists the number of logins during the selected period per channel.

% of All

This column calculates the percentage of the selected channel of total logins of all types.

Member Count

This column shows the number of members that make up the total logins.

Logins/Member

This column calculates the average number of logins per member on the specific channel for the time period selected.

Total ALL

The total of all logins for the time period selected across all authentication channels.

 

Authentication Types (How Members Login)

Field

Description

MACO Authentications

This column lists the types of MACO authentication used to login,

  • Fingerprint (FP)

  • Face (FA) (MACO facial recognition)

  • Face ID (FI) (iOS native FaceID)

  • Voice (VO)

  • PIN (PI)

 A sub-total count of logins is included at the bottom for MACO.

Logins

The number of logins per authentication type.

% of All

This column calculates the percentage of all logins that the specific type accounts for.

Member Count

This column lists the number of members that make up the total logins.

Logins/Member

This column calculates the average number of logins per member using the specific authentication type for the selected time period.

Standard Authentications

This column lists the types of standard authentication types,

  • Username/Password (UP)

  • Forgot Password (FO)

  • Jump (JP)

  • Not Available (NA)

Logins

The number of logins per authentication type.

% of All

This column calculates the percentage of all logins that the specific type accounts for.

Member Count

This column lists the number of members that performed the logins for the specific authentication type.

Logins/Member

This column calculates the average number of logins per member using the specific authentication type.

Total ALL

The total of all login types from both MACO and standard authentication.

 

 

 

 

Link to ID: https://help.cubase.org/cubase/cubase.htm#IAUDOLB-03.htm