Add or Redeem Tiered Services Points

These steps explain how to add or redeem Tiered Services points.

1. Launch the Member Inquiry tool by clicking the magnifying glass icon in the top right corner of your home screen.

2. Enter the member’s account number on the Search for Active Members screen.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Member Account Comments pop-up.

4. Click Sales Tools on the Member Inquiry account types screen.

5. Select Tiered Service Scores/Misc. Maintenance on the Sales Tools pop-up.

6. Click Select.

7. Select Add or Redeem Reward Points for Specific Member Account on the Tiered Service Level Maintenance pop-up.

8. Click Change.

9. Enter the member's account base on the Add or Redeem Member Reward Points pop-up.

10. Click the forward arrow.

    • The member's name will then appear, along with fields to fill in.

11. Enter the corresponding rewards points to add or subtract/redeem.

12. Enter a transaction description.

13. Click Post.