Apply Principal Payment to Loan via Phone Operator

These steps explain how to apply a principal payment to a loan via Phone Operator.

• If an eReceipt appears after posting the transaction, have the member sign the signature pad. Then print and save the receipt.

1. Click the phone button at the top of your home screen.

2. Enter the member's account number on the Phone Operator Member Lookup screen.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Member Account Comments pop-up.

4. Select the sub-account from which the loan payment will be withdrawn in the list of sub-accounts on the Phone Operator account processing screen.

5. Click Transfer.  

6. Enter the loan payment amount in the Transfer amount field on the Member Account Transfer (Phone Transfers) screen.

7. In the To account field, enter the account base and suffix of the account to which the member is making a loan payment.

8. Click the forward arrow.

   • From and To Account sections will then appear on the bottom half of the screen.

9. Check the Principal only box under the To Account section.

10. Click Post.