Assign Delinquent Loan to Collector

These steps explain how to assign a delinquent loan account to a collector.

• You can also use these steps to learn how to update the collector assigned to a delinquent loan account.

1. Launch Tool #982 Work Collections.

2. Check the Work with delinquent loans box on the Collections Member Selection screen.

3. Click the forward arrow.

4. Select the delinquent account you'd like to assign to a collector on the Collections Member Inquiry screen.

5. Choose the Assign option.

6. Enter the employee ID of the collector to whom you'd like to assign the delinquent account in the Active collections officer field on the Employee Responsibility Assignments pop-up.

7. Click Save.