Change Member Address

These steps explain how to update a member's address.

• Follow your credit union's fraud-prevention procedures to verify the member's identity prior to changing any personal information.

1. Launch Phone Operator by clicking the phone icon on your home screen.

2. Enter the member's account number on the Phone Operator Member Lookup screen.

3. Click the forward arrow.

   • You may need to click the forward arrow again to move past the Member Account Comments pop-up.

4. Click Names/Addresses on the Phone Operator account processing screen.

5. Enter your employee ID and password on the Member Name and Address File Maintenance pop-up.

6. Click the forward arrow.

7. Make the desired changes to the member's address on the Address, DBA, & Other Maintenance screen.

   • If you are editing the current address, enter the change on the left hand side.

   • If you're entering a new address, save the old one by clicking the Move Current to Previous button. Then enter the new address on the left side.

8. Click the forward arrow.