Name & Address Maintenance

Screen ID: 

UNMADR-01

Screen Title: Address, DBA, & Other Maintenance
Panel ID: 2564
Tool Number: n/a
    Click here to magnify

This screen appears when you use Name/Address (F14) on the main Member Inquiry or Phone Operator screen or if the buttons for wrong phone, address or email are clicked on the Xpress Teller Verify Identity screen.

Check out the video related to this topic: Changing a Member Address (More videos below!)

Helpful Resources

Learn how to complete tasks related to changing a member’s personal information.

Learn how to remove a member from third-party mailings and complete other tasks related to member communication.

Communication with Members

How do I format a military address?

Can my member have a foreign address, as either their primary or alternate address, if they are enrolled in bill pay or Person to Person (P2P)? Does this apply to all vendors?

If a member has both a physical address and a mailing address, how would we enter that properly in GOLD?  Also see: Master Alternate Address Maintenance

Screen Overview

This screen is used to view and update information about the member's name and address. There are a few differences between maintaining an individual account and maintaining an organization account. When done making changes, use Enter to access the screen where you can update other information, such as email address and work phone number.

Notes on this Screen

  • If the member has moved, use the Move Current to Previous button to move the information over into the Previous Address fields, clearing the current address fields for new data.

  • WARNING: If this is used by mistake, you must use Move Previous to Current while still in this screen in order to recover the original dat

  • To send a Miscellaneous Account Form from this screen use Print Forms (F20).  This may be used, for example, to send a change of address form.

Some of these fields may not appear based on your privacy configurations.

  • NOTE: Members receive notification of a change to their personal information in the form of a secure online banking message in It’s Me 247. They also receive an email if the change is made to the First name, Last name, Address (Line 1 and Line 2), City, State, ZIP Code, lowest sequenced phone number, or email.  If the members email is changed, the member will receive an email notification to the new and old email address, unless the email address was previously marked as a wrong email address.  In that case, the member will only receive notification to the new email address.

  • SEE ALSO: Communication with Members.

Integration between CU*BASE and your imaging solution

This screen has a link to your imaging solution to further integrate with CU*BASE.  The Scan e-Document button is used for scanning a document into your imaging solution. 

  • Remember: Only documents warranted by the CU*Spy online vault can be scanned into that vault.

  • Clients with in-house imaging solutions should contact Imaging Solutions for assistance configuring links for use with your vault.

Field Descriptions

Field Name

Description

Address Info

Use this tab to update general address information for the member.

“Name”

For an Individual account, enter the member's full name in the three individual fields (First, Middle Initial, Last). For an organization, enter the full organization name.

Long last name

If a member has a name longer than the standard 15 character last name field, enter it here (up to 40 characters). As the LNAME field is still used in CU*BASE, you must also enter a standard or truncated last name in that field.

Due to space limitations the long last name will appear only in a handful of places in CU*BASE; when verifying and serving members in Teller, Phone Operator, and Member Inquiry, a highlight indicates that a long last name is available to view by clicking the spyglass.

If this field is present, it will be used automatically on member Statements, Notices, and Misc. Member Account forms, as well as showing when viewing contact information cards in the Collections dashboard.

  • NOTE: OFAC scans, both batch and interactive, will scan for the long last name, with exception of the membership opening scan.

  • NOTE: Long last names will appear on tax forms.

DBA name

Use this field to record a DBA (doing business as) name for this membership, if applicable. This DBA will appear on certain written communications if configured to show on the Membership Configuration detail screen.

Name ID

This 2-character name ID field is used to confirm the member's account number when performing inquiries and transactions. This varies by credit union, but is usually the first two letters of the member's last name.

Emp #

An optional employee identification number, such as a time card number.

Wrong address

Indicates whether or not the current address is correct or not. If you know the address is incorrect, but are unable to obtain the correct address, place a checkmark in this field.

  • If this field is checked for a wrong address, the address will be highlighted on member inquiry screens as a flag to alert anyone having contact with that member.

If this checkbox is checked and a change is made to the Address, City, State or Zip fields, the checkbox will automatically be unchecked when you leave this screen.

Foreign address

Check this flag if the address entered for this member is NOT a U.S. address. (Remember that Puerto Rico and the U.S. Virgin Islands are considered U.S. addresses.)  

Do not check this box if you are entering a military address.  How do I format a military address?

  • BE CAREFUL: When this is checked, the following fields will be cleared and disabled: State, ZIP Code and County. Field labels for the remaining address fields will also change to make it clear where the foreign city and country information should be entered.

SEE ALSO:CU*BASE Standards for Foreign Addresses

Certify address

This box should be checked if the member's address should be included in your credit union's normal CASS certification process for statement and other mailings. De-select this option only in rare cases where this member's address cannot be reconciled with the postal requirements.

Current Address

The address fields on the left edge of the screen are for the member's current address. As shown in blue text below, the field names will be different if this member is marked as having a foreign address.

Address #1
or
Street

Enter the street address, such as 1234 MAIN ST SE.

  • NOTE: To match the technique used by CASS Certification, if the member has an apartment or suite number, include both the street address AND the apt/suite number in Address #1 if it will fit. Otherwise, enter the apt/suite number into Address #1 and use Address #2 for the street address.

(For a foreign address, you will also need to include both the street address and any apartment or suite number in this field.)

Address #2
or
Cty/Cd

Use this for the member's street address if a suite or apartment number has been entered into the Address #1 field. Otherwise leave the field blank.

(For a foreign address, use this field for the city name, province abbreviation, and postal code, such as LONDON W1P6HQ or MONTREAL QC H3Z 2Y7.)

City
or
Country

Enter the city name.

(For a foreign address, use this field for the country name, such as ENGLAND or CANADA.)

State

Enter the 2-character state abbreviation. This field is not available for foreign addresses.

  • Remember that Puerto Rico and the US Virgin Islands are to be treated exactly like a US address in CU*BASE: the foreign address flag should not be checked, and the state field should be used as usual to enter the state code PR or VI.

Zip

Enter the ZIP Code. This field is not available for foreign addresses.

  • Remember that if your credit union uses CASS certification, you will not be able to edit the ZIP+4 field. Enter the 5-digit ZIP code only and the CASS certification process will complete the ZIP+4 field.

  • NOTE: When a ZIP code is changed, the ZIP+4 field is cleared to prevent mismatches with the ZIP code. The monthly CASS certification will correct any missing ZIP+4 codes.

County

Enter the county name.

Moved

Enter the date on which the member moved into the current address.

Own
Rent

Place an check mark in one of these two fields to indicate whether the member owns or rents the home at the current address.

Landlord
Landlord Phone

If the Rent field was marked, use these fields to list the landlord's name and phone number.

Previous Address

The address fields on the left side of the screen are for the member's previous address information. These may be entered manually, or moved from the “Current Address” fields using Move Current to Previous button.

  • NOTE: If the member previously lived at a foreign address, the field labels will not exactly reflect the field contents, since there is no foreign address flag on the previous address, like there is for the current address. SEE ALSO: CU*BASE Standards for Foreign Addresses

General last maintained on

The last date on which general maintenance was performed on this membership.

  • This is different from the Addr Maint by Emp ID field described below, because this field records when changes are made to data other than the member's address.

Address maintained by
employee ID
On

If any changes are made to the address information for this member, the system will automatically record the date on which the changes were made, and the employee ID of the person who made the changes.

Buttons

Button

Description

Alternate Address (F9)

To view and/or update an alternate or secondary/street address for this member.

  •  HINT: The notation “Alt. Addr.” or “2nd Addr” will appear highlighted on Inquiry, Phone Operator, and Teller Posting screens if an alternate or secondary address has been recorded for this member.

Greeting (G10)

(Appears on the Individual maintenance screen only.) Use this to choose a master greeting (salutation) for this member, as well as a greeting to be used when directing mailings to the entire household.

Print Forms (F24)

Use this to access the Miscellaneous Member Account Forms screen where you can print a form to send to a member.

Additional Video Resources

Check out these additional video resources!

View more Phone Operator videos.

View more Member Inquiry videos.

Visit the CU*BASE video library to view more videos!