Change Online Banking Confirmation Code
These steps explain how to change an online banking confirmation code for a member's account.
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This code, which is an added security feature in online banking, is used for confirming online banking transactions such as transfers. For example, after a member makes a transfer, the final step to confirm the transfer is entering this code.
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In order to complete these steps, PIB must first be activated for your credit union. Please contact a CU*Answers client service representative for assistance with activating PIB for your credit union.
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Launch Tool #14 Member Personal Banker.
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Enter the member's account number on the Member Personal Banker pop-up.
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Click the forward arrow.
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Check the box labeled Personal Internet Branch (enroll or change PIB settings) on the Member Personal Banker screen.
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Click the forward arrow.
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Click the forward arrow again to move past the Email Address Maintenance pop-up after verifying the information in this pop-up.
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Click the forward arrow again to move past the first Configure PIB Profile screen.
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Delete the current confirmation code in the Confirmation code field on the second Configure PIB Profile screen.
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Enter a new confirmation code (any combination of letters and/or numbers).
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Click the forward arrow.
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Click Apply & Send on the PIB Profile Confirmation - Update pop-up.