Change Online Banking Confirmation Code

These steps explain how to change an online banking confirmation code for a member's account.

  • This code, which is an added security feature in online banking, is used for confirming online banking transactions such as transfers. For example, after a member makes a transfer, the final step to confirm the transfer is entering this code.

  • In order to complete these steps, PIB must first be activated for your credit union. Please contact a CU*Answers client service representative for assistance with activating PIB for your credit union.

  1. Launch Tool #14 Member Personal Banker.

  2. Enter the member's account number on the Member Personal Banker pop-up.

  3. Click the forward arrow.

  4. Check the box labeled Personal Internet Branch (enroll or change PIB settings) on the Member Personal Banker screen.

  5. Click the forward arrow.

  6. Click the forward arrow again to move past the Email Address Maintenance pop-up after verifying the information in this pop-up.

  7. Click the forward arrow again to move past the first Configure PIB Profile screen.

  8. Delete the current confirmation code in the Confirmation code field on the second Configure PIB Profile screen.

  9. Enter a new confirmation code (any combination of letters and/or numbers).

  10. Click the forward arrow.

  11. Click Apply & Send on the PIB Profile Confirmation - Update pop-up.

Learn More

Learn more about configuring member PIB profiles.

Get detailed information about configuring PIB settings.