Delete ACH Return Request

These steps explain how to delete an ACH return record that has already been submitted but not yet processed.

  • If the returns have already been processed (indicated by a date in the Processed column), they cannot be changed.

  • After you've deleted the ACH return request, do an account adjustment to post the ACH item to the member's account, offsetting G/L 870.11. If you have already posted your ACH Returns entry, that entry will need to be adjusted to exclude the item you are deleting.

  1. Launch Tool #1875 Work ACH Exceptions.

  2. Click the Ret/NOC Maint button on the Work with Daily ACH Exceptions screen.

  3. Highlight the desired ACH on the ACH Returns/NOCs Maintenance screen.

  4. Choose the Change option.

  5. Click Delete on the ACH Return Entry screen.

  6. Click Delete on the Confirm Delete pop-up.

  7. Once you are returned to the ACH Returns/NOCs Maintenance screen, you should no longer see that return line item included in the list of your returns.

  8. This transaction will now need to be posted to a member’s account using Tool #492 Member Account Adjustment (Full). If your ACH Returns entry has already been completed for the day, this entry will need to be adjusted to exclude the item that you are deleting.

    • View steps to perform a full account adjustment below.

Learn More

Learn more about working daily ACH exceptions.
Learn how to perform a full member account adjustment.