Correct a Teller Drawer

There are two sets of steps to correct a teller drawer detailed below. Use the second set of steps for transactions partially reversed outside of Tool #31 Reverse Tran/Adjust Drawer (Same Day)(i.e., when the transaction was reversed on the member’s account, but the teller drawer was not adjusted).

These steps explain how to correct a teller drawer where a transaction was incorrectly entered or partially reversed.

NOTE: Follow these steps to reverse current-day transactions only.

NOTE: To review audit keys that cannot be reversed or deleted from a teller drawer/membership, please review the following Online Help material.

  1. Launch Tool #33 Teller Control/Inquiry and access the teller’s drawer and branch vault.

  2. Click Audit to access the transactions from that day.

  3. Locate the transactions that were incorrectly entered or partially reversed. Note the account number, teller ID, and audit key(s) associated with them.

  4. Launch Tool #31 Reverse Tran/Adjust Drawer (Same Day).

  5. Enter the account number and teller ID previously noted.

  6. Click the forward arrow.

  7. Highlight appropriate audit key.

  8. Select Delete audit key & reverse related transactions.

    • Remember: each transaction can have multiple audit keys.

      You may be directed to the Account Transaction Reversal screen. Complete all fields and click Post.

    • If another member account was affected by the original transaction (such as for an in-house draft clearing or where a balance was carried forward to another account), you will need to repeat these steps for each account affected.

  9. Repeat steps 4-8 for each associated audit key until the entire transaction is reversed.

  10. Repeat steps 4-9 for each incorrectly entered/partially reversed transaction.

These steps explain how to correct a teller drawer when an item was accidentally reversed outside of Tool #31 Reverse Tran/Adjust Drawer (Same Day) and the teller drawer was not adjusted.

NOTE: To review audit keys that cannot be reversed or deleted from a teller drawer/membership, please review the following Online Help material.

  1. Launch Tool #33 Teller Control/Inquiry and access the teller’s drawer and branch vault.

  2. Click Audit to access the transaction from that day.

  3. Locate the transactions that were partially reversed. Note the account number, teller ID, and audit key(s) associated with them.

    • Remember: Each transaction can have multiple audit keys.

  4. Launch Tool #120 Adjust Teller Drawer/Audit Keys.

  5. Input the teller ID and audit key previously noted.

  6. Click the forward arrow.

  7. Fill out the fields and click Delete.

  8. Repeat steps 4-7 for each associated audit key until the entire transaction is reversed.

  9. Repeat steps 4-8 for each partially reversed transaction.

Learn More

View audit keys that cannot be deleted.

Learn more about transaction reversals.

Learn more about Tool #31 Reverse Tran/Adjust Drawer (Same Day).