Correct a Teller Drawer
There are two sets of steps to correct a teller drawer detailed below. Use the second set of steps for transactions partially reversed outside of Tool #31 Reverse Tran/Adjust Drawer (Same Day)(i.e., when the transaction was reversed on the member’s account, but the teller drawer was not adjusted).
These steps explain how to correct a teller drawer where a transaction was incorrectly entered or partially reversed.
NOTE: Follow these steps to reverse current-day transactions only.
NOTE: To review audit keys that cannot be reversed or deleted from a teller drawer/membership, please review the following Online Help material.
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Launch Tool #33 Teller Control/Inquiry and access the teller’s drawer and branch vault.
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Click Audit to access the transactions from that day.
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Locate the transactions that were incorrectly entered or partially reversed. Note the account number, teller ID, and audit key(s) associated with them.
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Launch Tool #31 Reverse Tran/Adjust Drawer (Same Day).
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Enter the account number and teller ID previously noted.
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Click the forward arrow.
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Highlight appropriate audit key.
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Select Delete audit key & reverse related transactions.
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Remember: each transaction can have multiple audit keys.
You may be directed to the Account Transaction Reversal screen. Complete all fields and click Post.
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If another member account was affected by the original transaction (such as for an in-house draft clearing or where a balance was carried forward to another account), you will need to repeat these steps for each account affected.
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Repeat steps 4-8 for each associated audit key until the entire transaction is reversed.
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Repeat steps 4-9 for each incorrectly entered/partially reversed transaction.
These steps explain how to correct a teller drawer when an item was accidentally reversed outside of Tool #31 Reverse Tran/Adjust Drawer (Same Day) and the teller drawer was not adjusted.
NOTE: To review audit keys that cannot be reversed or deleted from a teller drawer/membership, please review the following Online Help material.
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Launch Tool #33 Teller Control/Inquiry and access the teller’s drawer and branch vault.
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Click Audit to access the transaction from that day.
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Locate the transactions that were partially reversed. Note the account number, teller ID, and audit key(s) associated with them.
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Remember: Each transaction can have multiple audit keys.
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Launch Tool #120 Adjust Teller Drawer/Audit Keys.
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Input the teller ID and audit key previously noted.
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Click the forward arrow.
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Fill out the fields and click Delete.
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Repeat steps 4-7 for each associated audit key until the entire transaction is reversed.
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Repeat steps 4-8 for each partially reversed transaction.
Learn More
View audit keys that cannot be deleted.
Learn more about transaction reversals.
Learn more about Tool #31 Reverse Tran/Adjust Drawer (Same Day).